Delivery

To the UK

FREE for orders over £50
for delivery in 2-3 days.

£3.60 for orders under £50
for delivery in 2-3 days.

£7.20 for next day delivery.

To the European Union

FREE for orders over £100
for delivery in 3-5 days.

£10.00 for orders under £100
for delivery in 3-5 days.

To the Rest of the World

FREE for orders over £200
for delivery in 5-15 days.

£20 for orders under £200
for delivery in 5-15 days.

Delivery Information

Delivery prices include postage and packing irrespective of how large or small your order. Quoted transit times are in working days and therefore do not include Saturdays, Sundays or Bank Holidays. If you require next day delivery please submit your order before 12 noon as orders received after this time may not be despatched until the following day and therefore may incur an additional day in transit. For all next day delivery orders we use a 'signed for' service (Royal Mail Special Delivery or Parcelforce 24) so if you do order this service please ensure that someone is at the delivery address the following day who can sign to receive your order.

If you would prefer us to deliver your gift directly to the recipient simply complete their address details on the checkout order form and we send your order to them and the receipt to you. We can also deliver to both a UK Post Office Box and to a BFPO address.

We serve customers from all over the world and have previously even despatched orders back to Japan! Please be aware that if you require delivery to an address outside the European Union your order may be subject to local import taxes.

We use a range of services from the Royal Mail and Parcelforce to affect our delivery service. We will email you to confirm the despatch of your order and, if we have used a tracked service, we will advise you of the company that we have used for delivery as well as the consignment reference number. If you are not home when the driver attempts to deliver, a card will be left for you to either go to the delivery office to collect your order or to contact the delivery office and arrange for the redelivery at a date to suit you.

The Islands and Highlands

Please note that we do not charge extra for delivery to Northern Ireland, the Scilly Isles, the Channel Islands or the Scottish Highlands, however we do recommend that you allow an extra couple of days for delivery to these destinations.

International Delivery

If you place an order which requires delivery to a country where we are not confident about the reliability of the national postal service, we reserve the right to re-quote the delivery charge for using a carrier with a more secure signed-for service. This includes the Middle East, Africa, China, India and other countries in Asia and South East Asia.

Christmas Order Deadlines

Recommended last order dates for delivery before Christmas are;

For the UK
19th December for 2-3 day delivery
22nd December for next day delivery

For the EU
14th December
 
For the Rest of the World
7th December

Tracking Your Order

In order to track your order you will need to enter the consignment reference number into the website of the delivery company, please note;

To track an order despatched by Royal Mail (who use a 13 digit consignment reference numbers beginning with DW, ZJ or RI), please click on Royal Mail Tracking. Please note that Royal Mail also have an automated telephone answering delivery tracking service on telephone no 0845 7740 740.

To track an order despatched by Parcelforce (who use consignment reference numbers beginning with PBJG), please click on Parcelforce Tracking. Please note that Parcelforce also have a telephone answering delivery tracking service on telephone number 0844 800 4466.

Collect Your Order

If you prefer you may wish to avoid any delivery charges and collect your order from our showroom. If you require this service please just select this option when checking out and collect your order when convenient with you from;

The Japanese Shop
The Studio
Harrogate Business Centre
Hookstone Avenue
Harrogate
North Yorkshire
HG2 8ER

Please note that our showroom is open from Monday to Friday, 10am to 4pm and our telephone number is 01423 876320. For directions to our showroom please click here.

Free Shipping

FREE SHIPPING

On orders over £50 to the UK

On orders over £100 to the EU

On orders over £200 to the RoW

 

Worldwide Delivery

Worldwide delivery.

 

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