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"My vision for The Japanese Shop is to offer you;
'The most exciting range of Japanese gifts, the most attractive presentation and the very best level of service'.
But what do YOU think? Please feel free to email me at jez@thejapaneseshop.co.uk I personally read all feedback, good and bad, and am always grateful when you take the time to let me know how you think we are doing."
Jez Willard
Co. Founder & Managing Director
PS: All of the following have genuinely been received by us and perhaps demonstrate that we are not doing too badly!;
Received 24th November 2009
Dear Hiromi, Thank you for the beautiful handwritten Birthday card which I purchased from your shop for my 16 year old Son. It is very special as my Son is studying Japanese and surrounds himself with as much of the Japanese language art and culture as he possibly can. I can’t wait for him to open it. I shall be back to purchase more goods from your lovely store. Kind regards.
Jane
Received 15th June 2009
Dear Kanako, I'm just writing to say that I received my present from my sister yesterday and was extremely happy with it, it was worth the wait. I just wanted to say thank you for your help sorting out the mix up the addresses. Your customer service throughout was very quick, efficient and friendly. I will definitely be using your website in the future and will not hesitate to recommend you to others. Thanks again.
Angela
Received 12th June 2009
Arrived day after ordering (despite choosing the 2-5 day delivery option), great product (furoshiki beige crane), loved the free gift wrapping! Great company to deal with, very fast and professional with great products! ^_^
Kerry
Received 11th June 2009
We always love and appreciate your site and your wonderful service! Best wishes,
David and Debbie
Received 11th June 2009
Hello! You have the most wonderful things in your shop.
Sandra (Sweden)
Received 22nd May 2009 by email
Hi, I love The Japanese Shop best thing in the world…
Clare
Received 6th May 2009 by email
To everyone, Thank you so much for my recent order from your webshop. Although I ordered some time ago when you had your sale, the gifts arrived beautifully wrapped and a lovely gift tag with a birthday message in Japanese, they were for an April birthday and have only just been opened. My daughter was really pleased with her 2 kokeshi dolls and I have a feeling that my 17 year old goddaughter has her sights set on one. The kokeshi dolls are beautifully made and everyone, from young and old, have fallen in love with them so I think I will have sorted out some more presents for the future. Thank you again for your prompt service and excellent quality goods, all the best
Helen
Received 1st May 2009 by email
Hi,i recieved your gift today. thank you so much it is beautiful. your support really means a lot.
Lynsey. X
Received 21st April 2009 by email
Dear Kanako and Hiromi, Please forgive my tardiness in expressing my sincere gratitude for all your assistance when I ordered the two silk butterfly kimonos. You were so helpful and very efficient in your response to my request. The package arrived the very next day and I am absolutely delighted with everything! Thank you very much! I hope all goes well with your business and with every other aspect of your lives! All the best
Glenna
Received 14th April 2009 by email
Hi, Just wanted to thank you for the excellent service you have provided with regards my order for the above. After posting my order to you on Tuesday 7th April, I received the card and vouchers yesterday morning (Friday 10th April) which was excellent. The card and vouchers are for my nephew who will be absolutely delighted with them as he is very interested in anything Japanese and I am sure will enjoy choosing something from your excellent range of items. I am sure I will be ordering again from you soon. Thank you once again! Kind Regards
Christine
Received 11th April 2009 by email
This is long overdue (but I az been a bit busy) I just wanted to say thnx for the buddha's they look absolutely lovely at either side of my wardrobes! I'm sorry to hear you had to close your shops after reading some of the customers comments I really wanted to go visit them hope you get back on your feet after the credit crunch is over & re-open them I shop at many places on the web but the Japanese shop offers one thing you don't even get over the counter & thats good customer service its one of the best places I've shopped from & even though your not 'face to face' you really get to know the staff (& I've talked to a few over the past couple of years) & I've bought some absolutely lovely items. so thnx again!
Jemma
Received 7th April 2009 by email
To everyone at The Japanese Shop, I placed my first order with you on Saturday and received my items this morning, and I felt compelled to send you an email expressing my thanks and my astonishment at the (these days unheard-of!) level of service you have provided! The wrapping of the item, although only a soft toy, was more conscientious than other companies provide for their glassware, and I found the addition of a hand-signed note along with my order a lovely personal touch. It's a pleasure to find a company so obviously devoted to customer satisfaction and I'm very impressed and will definitely be shopping with you again! Yours sincerely
Danielle
Received 6th April 2009 by email
Good morning, I just wanted to write and say how impressed I am with all aspects of your customer service. I placed my first order with you recently and the whole process was great, the lady taking my order was very helpful. My order was despatched very quickly, arrived promptly and all the items were safe as care had been taken with packaging. The items were just as I had ordered and fantastic quality. I will certainly use your company again and make recommendations to all my friends/family - many of which are Japanese. Thank you all
Elizabeth
Received 20th March 2009 by email
Dear Hiromi, Many thanks for your very prompt service! We look forward to receiving it tomorrow and admiring it! Kind regards,
Joe & Marguerite
Received 20th March 2009 by email
Dear Kanako, Thank you for your email and for all your trouble today. You were extremely patient and polite. I look forward to receiving my order and have no doubt that I will be visiting the website in future. Best wishes with the success of your business.
Brenda
Received 25th February 2009 by email
Hello Kanako I have received my order and I am delighted with goods. No doubt I shall be ordering more in the not too distant future. I shall certainly recommend your company to friends and family. Once again, many thanks
Pauline
Received 14th September 2008 by email
… Just to say thank you for the lovely items we bought at your Harrogate shop on Thursday 11th Sept. Your assistant was excellent, she answered our questions and we were offered a drink of tea which was very welcome. Please open a shop in Manchester or even Bolton!!!
Sue
Received 12th September 2008 by email
Dear Tomoko, I received my kokeshi dolls! They are very beautiful! I would like to say thank you for the quality and for the quick delivery! My friend will be happy tomorrow! Thank you again!
Marlen
Received 4th September 2008 by email
I would like to say that I placed an order with Kanako at your Head Office a moment ago. She was an extremely charming, polite and business-like young lady and dealt patiently with me (I am an elderly person). She was a good saleswoman and we discussed several services including wrapping the present and writing a card to my grand-daughter in Japanese etc. She will be very thrilled with this. Holly will be 9 years old and, hopefully, wearing the kimono I have ordered at her birthday party on Saturday. I am SURE it will be here in time. Good luck with your business and thank you to Kanako. Sincerely
Olive
Received 22nd July 2008 by email
Dear Kanako, Thank you very much for the writing on the card and the great service, we will come and visit the shop one day. Kind regards
Grant
Received 26th June 2008 by email
Hello, just wanted to let you know I'm very pleased with the perfume and lucky cat purchased online from your store. I'm half Japanese myself, so I guess looking for the perfect gift is hereditary! I will definitely keep your website bookmarked for future gift ideas. Regards
Michelle
PS: I'm very sorry but I don't speak any Japanese (terrible I know).
Received 22nd July 2008 by email
Dear Kanako, Please forgive my manners for using your first name, I hope this is ok. Can I please thank you for your excellent service and speedy delivery - the dolls arrived safely today as promised. I am delighted with them and glad I discovered your excellent website - the brother and sister are now my favorites and am so glad I was lucky enough to get the last set in stock. I will certainly be using your website again in the future. Take care and kindest regards.
Ian
Received 21st July 2008 by email
Dear all, konbanwa, It was a delight to shop with you, the member of staff was polite, helpful and friendly but never once did she make us feel under any pressure (despite my mobility scooter taking lots of room) It is such a change to find stores like this these days that I wanted to say Thank you so much.
Lesley
Received 14th July 2008 by email
I am just emailing to say that I received the parcel on Saturday and am very pleased with the items I ordered and for the lovely gift wrapping. Thank you very much for a fast and efficient service. With regards.
Maria
Received 12th July 2008 by email
Hi, I just wanted to thank you for your help with my purchase of stationery. The stationery is absolutely beautiful. And yes, you can refer to me as Lyle.
Lyle
Received 7th July 2008 by email
Dear Kanako-san, thank you ever so much for my order that i received today…I can not thank you enough for my beautiful gift wrapped presents (as they are for my birthday in a few days) and for the excellent service from you and the site for such a excellent service! I especially adore the beautiful decorations on the presents! I look forward to placing my next order with you! (which will be tomorrow as i've seen another 'Maneki Neko' that i would love to have :) Thank you once again for everything!
yours sincerely “Domo arigatou gozaimasu”
Stacey
Received 1st July 2008 by email
Dear Kanako, I would just like to thank you for your very prompt service. The package arrived very quickly after my order and I am very satisfied with the contents! Due to holiday visitors I have only just started to try Mizuhiki and so far my elementary knots are fine!! I will contact you again if and when necessary. Kind regards
Helen
Received 27th June 2008 by email
Just to say that the jewellery box arrived yesterday 'safe and sound', extremely well packed and earlier than I thought it would arrive, so many thanks for such prompt and excellent service.
Sheila
Received 25th June 2008 by email
I just received the package today, and I'm very please for the fast shipping and very happy with the screen print thank you very much, will come back for more soon, best regards
Polly
Received 13th June 2008 by email
Just a quick email to the say that i received my first order today and thankyou. My partner who is a Japanese fanatic loved his gift and you made our first anniversary together special. I will certainly be telling my friends about you. Kind regards,
Joanne x
Received 10th June 2008 by email
Dear Kanako, The items I ordered arrived yesterday and I just wanted to write and thank you for such a fabulous service and choice of gifts. The Kokeshi was beautiful, as always, and my son (being a huge fan of the Studio Ghibli films) will be thrilled with his book - though he'll be equally impressed with the gift wrap and tag! With thanks and best wishes,
Jane
Received 4th June 2008 by email
Hello Kanako, Thank you very much for my order, it arrived just now and I'm very happy with it! I work for Waterstone's in Inverness and we're organising a manga evening at very short notice, so I was desperately searching for suppliers of pocky etc - cybercandy is the one that everyone recommended at work but they seem to be constantly sold out - I'll be recommending you to all the branches who are looking for pocky for their manga nights! And it was a good excuse for me to get some for myself - love the stuff! Brilliant service thank you (I was especially pleased with how quick it arrived, we normally have to wait for a few extra days up here in the Highlands!)!
Shivonne
Received 2nd June 2008 by email
Dear Kanako, I received the above order today morning and its in good condition. Thank you very much for expediting the delivery as I had requested earlier. It's been a good experience and I hope to do business with you in the near future. Cheers and have a nice day.
Koshy (Toronto, Canada)
Received 23rd May 2008 by email
Dear Kanako, Thank you for all your help yesterday. My delivery has arrived in good time and everything looks so beautifully packaged! Thank you very much.
Caroline
Received 22nd May 2008 by email
Dear Sunny, Thank you very much for your brilliant service and amazing quality products - my package arrived today and everything is perfect, just as I thought it would be! Your service is truly admirable. Many thanks for dealing with any problems with promptness and clarity! The kimono is stunning and extremely comfortable too! The pattern on it really is gorgeous :) Definitely worth the money (thanks again for ringing just to check on everything - some businesses don't!) I will definitely be ordering from you again. Regards
Victoria
Received 20th May 2008 by email
The Japanese Shop have been absolutely wonderful to us in providing a substantial prize and a large quantity of green tea for our recent ‘Japan Day event’ which attracted a number of visitors inducing a VIP guest from the Japanese embassy. My Japanese wife was also impressed by the array of goods and particularly food on offer via the website and this may help avoid costly trips to London to buy essential items!
John Moore, Community Librarian, Northamptonshire County Council
Received 20th May 2008 by email
Domo arigato! I am delighted with the children's kimono and the little black cat. I only placed the order yesterday and it arrived today. I am working on a life size Japanese 'toddler' doll and the outfit looks absolutely stunning. I will definitely order from you again. Kindest regards
Angela
Received 19th May 2008 by email
Kanako, I'm amazed as the speed with which you despatched this order as I was not expecting delivery until later in the week. A pleasant surprise indeed…Many thanks for your company's whole customer service delivery and the product furnished. Kind regards
Ian
Received 2nd May 2008 by email
Dear Kanako, Just to let you know that my order arrived yesterday – Sake pot and cups, it’s fabulous and I can’t wait to use it tonight! I will complete the customer questionnaire but will say now that I am very impressed by your service and the quality of the goods I purchased. I certainly look forward to further purchases and seeing a Japanese Shop opening in the south at some stage! May I suggest that with the Sake Pot orders, you include a sheet about how to enjoy the best of this wonderful beverage? It would be good to know the best way to get the temperature right and how to keep the temperature during service. I am also interested to know the etiquette of serving Sake and enjoying the wonderful warmth it generates within! Just a thought! I wish you all a great weekend and I look forward to shopping with you again soon. Kindest regards
Stephen
Barry
Received 24th January 2008 by email
I have today received an order that I placed with you. I just wanted to let you know how delighted I was. Everything was so beautifully wrapped and the service excellent. We are having a Multi Cultural week at school and the items I purchased are for this. The pupils will be delighted to see the wrapping and I am sure they will enjoy the tasting! Many thanks
Rita
Received 9th January 2008 by email
"Thank you for your wonderful efficient service. I received the parcel before Christmas, as promised. It was a gift for my girlfriend and she absolutely loved it. Thanks once again."
Kembe
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Received 13th December 2007 by email.
Dear Kanoko, My order was delivered safely yesterday afternoon. I have not unpacked the kimono so beautifully packed in the black box - I will give my husband that pleasure on the 25th! I think I can imagine his face, as he greatly admired the kimono in your window while we were on a visit to Harrogate recently. I am sure my youngst grandson will love telling everyone he is "the boss"! We will look forward to seeing you again when we next have a trip east of the Pennines. Very best wishes for the holiday season and a happy 2008 to you and your colleagues.
Janet
Received 13th December 2007 by email.
Hi, I was recently in Harrogate for a conference and was desperately trying to do some Christmas shopping. I was not having much luck until I found your wonderful shop. The products you have on offer are beautiful, your staff extremely pleasant, the free gift-wrapping lovely and even the background music was enjoyable! Thanks for making Christmas shopping such a pleasure, and I thank you for providing such lovely gifts for my wife! Yours
Jonathan
Received 12th December 2007 by email.
Dear Kanako, Thank you very much for the excellent service and fast delivery, and the lovely products!
Claire
Received 10th December 2007 by email.
Dear Kanako, I received my order today, carefully packaged and gift wrapped. We only discovered the Japanese Shop this autumn when we were visiting York, and love your beautiful tableware and very helpful staff. Thank you! Best wishes
Janet
Received 7th December 2007 by email.
My name is Charles, and I wanted to thank you for your personal attention (and answers to my extra questions), your support team are exceptional and made me feel like a real valued customer. Keep it up and thanks again!
Charles, Canada
Received 5th December 2007 by email.
Dear Kanako, Just wanted to say a big thank you to all of you at the Japanese Shop! This is not the first time I have shopped at the Japanese Shop online and I continue to be really pleased with the good customer service I recieve. Your products are fantastic and very unusual, overall I'm very happy and will continue to shop with Japanese Shop in future. Thank you.
Shelley
Received 3rd December 2007 by email.
Hi Kanako, I received the below order today, I can’t tell you how much I LOVE the cat pots, they are quite possibly the cutest things ever. Also I am sorry as although I asked for them both to be gift wrapped one was actually for me, it was just the gift wrapping was so wonderful on my last order I really really wanted it on my pot to unwrap. The other pot was a gift and the person LOVED it too. The gift wrapping was again just wonderful, I particularly love the Cranes which are going straight on my computer desk. Some more cat pot designs would be nice!!! :) i have already recommended your website to lots of people and the customer service just gets greater and greater. Thank you again for a wonderful site and service. Kind regards
Clare
Received 27th November 2007 by email.
Good morning Kanako, …please let me take this opportunity to thank you for all your efforts in fulfilling this order for me …I will have no hesitation in recommending your lovely site to all my friends who have a passion for Japan and everything Japanese and would always commend you on your professionalism. Thanks again and i look forward to doing business with you and your organisation again in the future, wishing you a very nice day :0) Warmest Regards
Cathie
Received 26th November 2007 by email.
Hi, Just wanted to say thank you for the first class service. Received my delivery today, the gift wrapping looks wonderful. Many Thanks
Clare
Received 26th November 2007 by email.
Dear Kanako and The Japanese Shop, My parcel has arrived safely today - much sooner than I expected - and I am delighted with the contents. Your service has been excellent - thank you very much indeed. I am sure I shall be ordering from you again in the future. Kind regards
Patricia
Received 14th November 2007 by email.
Dear Mr Brown, I visited your store in York and was delighted with the excellent level of servce provided by a lady called Yuan and her colleague. It is very refreshing to see an excellent level of customer service. Yuan knew a vast amount about the bio-ion jewellery that I purchased and she was very helpful and genuinely friendly. I will definitely be recommending 'The Japanese shop' to all of my family and friends and will also visit again. Yours sincerely,
Miss Rakhi
Received 12th November 2007 by email.
Dear Kanako, many thanks for the email, the service at TJS has always been wonderful, I’m sure everything will be fine, I’ve ordered from you before and have always been delighted! Kind regards
David
Received 6th November 2007 by email.
Hi Kanako, Package arrived yesterday ; well wrapped. Excellent service and will not hesitate to use again and recommend to others. A pleasure to deal with you. Regds
Mike
Received 2nd November 2007 by email.
Dear Kanako, I was delighted to find the Japanese shop in York, and the internet service was also highly satisfactory. You have a real gem of a business and I intend to make use of it again. Thank you and keep up the good work!
Rebecca
Received 30th October 2007 by email.
Dear Kanako, The items arrived Saturday morning... first class stuff and the Mizo soup has already been "attacked"... thank you for your very friendly and excellent service.
John
Received 22nd October 2007 by email.
Dear Kanako, Many thanks for such a swift response. I have bought from the shop before and found the service excellent. Kind regards
Elspeth
Received 16th October 2007 by email.
Hi, I just wanted to let you know I visited your Harrogate shop at lunchtime today and enjoyed the experience greatly. I loved so many of the products! and the lady serving (Sachiko?) was very helpful. I was very impressed by the free wrapping service and was so pleased to collect my beautifully wraps gifts after enjoying a nice cup of tea upstairs. It's good to see a company and it's staff interesting in providing a genuinely good service for its customers - something that seems to be dying out. Many thanks,
Kerry
Received 4th October 2007 by email.
Hi Kanako, I received the package yesterday, thank you so much for your help. I've loved the experience of shopping with your company!
Juleen
Received 1st October 2007 by email.
The shop looks wonderful, the service is first class and the items I bought were beautifully packed for me. A lovely experience that reminded me of my visit to Kyoto this spring. Arigato gozaimashita.
Katie
Received 20th September 2007 by email.
What a Fantastic service! Absolutely Superb, First Class, Bravo!!! My order was submitted on Saturday 15/09/07 late evening and I received all goods on Tuesday 18/09/07 early morning. I will most definately be using thejapaneseshop.co.uk again in the near future.
Cheers!
Linda. :-)
Received 4th September 2007 by email.
Good Morning, Just wanted to say thank you for the prompt delivery of my order for chopsticks, the gift wrapping is lovely. I went to Japan in April and loved the place and especially the people, unfortunately i forgot to buy a gift for my sister - hence the order to you! Thank you again, Kind regards
Helen
Received 20th August 2007 by email.
Dear Sir / Madam, Just to let you know that the order was received and the recipient was delighted with the origami set and commented on the lovely wrapping and gift tag. As this was for an anniversary present I was very pleased that they liked it so much. Thank you for your excellent service and I would not hesitate to buy from you again. Kind regards
Helen
Received 14th August 2007 by email.
Hi, I visited your Chester store last weekend and it was amazing! I find it very hard to get hold of Japanese items in the UK without having to travel to London. Good luck with your stores and I hope to visit you again soon.
Em
Received 1st August 2007 by Thank You card.
Dear Kanako, I just wanted to let you know that the dolls arrived this morning. Thank you so much for your brilliant service - the box was a very good idea! I will certainly continue to shop with you, I love your shop! Kind regards
Alison
Received 30th July 2007 by email.
Dear Kanoko, Thankyou for sending the replacement box of origami paper. It is lovely and I am very pleased with it. You were very pleasant in the way you dealt with my complaint and I look forward to shopping at the Japanese Shop again. I wish you all the best. Kind regards
Anna
Received 4th June 2007 by email.
I meant to contact you earlier about my order - delivered in great condition, in excellent time. I shall definitely order again. Many thanks.
Carole
Received 3rd June 2007 by email.
As always fabulous service, excellant gifts, truly in a class of it's own. thanks so much.
Alex
Received 23rd May 2007 by email.
I called into your Chester branch on Saturday and I really loved the atmosphere in the store. Very relaxed and a good choice of goods. I was surprised to find rubber stamps and I purchased one of the fan stamps. I could have bought them all, I will be back as I wish I bought the bamboo stamp now but I cant see it on your site! (Note: Stamps now added!)
Lisa
Received 1st May 2007 by email.
I love your shop because I love the Japanese culture, you have so many items that I love looking at. The shop makes me feel happy and the staff are very friendly.
Catherine
Received 30th April 2007 by email.
As always, thank you so much for your excellent customer service! I had been waiting quite a while for the Michiyuki (Elegant) Kokeshi doll to come into stock and was thrilled when she appeared on your website last week. She has just arrived and was, as always, beautifully gift-wrapped. She is absolutely gorgeous and much prettier than I expected her to be. I now have 14 Kokeshi, she is my favourite so far. Please can you open a shop in Manchester!
Kathryn
Received 30th April 2007 by email.
Just to let you know that everything was perfect and we loved the paper. Thank you so much for all your help - why don't you open a branch in St Albans? Regards
Jo
Received 27th April 2007 by email.
Dear Tomoko, Thank you so much, the package arrived today as promised and the wrapping is beautiful. It really did remind me of the beautiful service in Japan and the beauty of Japan. I lived there for three years and am homesick every day for the mountains in Nagano and the onsens in Gunma. Kaeritai. Again thank you and I will be passing your website on to every one I know. Kindest regards
Angela
Received 13th April 2007 by email.
I would just like to say thank you for the fantastic service you provided. My order was dealt with very quickly and I was very surprised to receive my order today having only confirmed my card details yesterday and my package arived very safely and well protected. Thank you again for your service. Thank you
Natalie
Received 26th March 2007 by email.
I just want to thankyou for your quick service and lovely items. My brother and his fiance will be delighted by the card. They both love japanese culture, so having a wedding card written in japanese will be a nice surprise for them.
Tim
Received 23rd March 2007 by email.
I love this site. Lovely gifts, and great customer service. Many Thanks.
Sara
Received 23rd March 2007 by email.
Hi there, just wanted to say thank you so much for your excellant customer service, love your shop in York , last time we were down bought a few lucky cats . These new ones are for the friends I missed last time , again many thanks , can;t wait for my parcel . You enjoy your day now , cause you have made mine cheers
Magi
Received February 2007 by Customer Feedback Card
How can you improve on excellence??
Ms I Taylor
Received February 2007 by Customer Feedback Card
You offer a unique shopping experience, just carry on in business!
Mr A N Cole
Received February 2007 by Customer Feedback Card
I really loved your shop in Chester I will definately go again. Love the gift wrap!
Miss R Ellis
Received February 2007 by Customer Feedback Card
I love the shop. I think it's perfect!
Mrs L Noon
Received February 2007 by Customer Feedback Card
What a wonderful shop, you've got me hooked on the dolls!
Mrs A Jackson
Received 27th February 2007 by email.
Have now received the item I ordered. I am delighted with purchase, and I think you give an excellent service, the item being delivered so soon after I placed the order. Thank you.
Regina
Received 19th February 2007 by email.
Dear Tomoko, (if I may) Last week my son Stephen purchased "Koi no Takinobori Kokeshi" from yourself as a good luck gift for my new Beauty business I have just opened in Newcastle upon Tyne. I have to compliment you on the beautiful way he came gift wrapped and my joy at finding such an exquisite piece of craftsmanship in the box... well I was quite speechless for a little while!
Yours very respectfully
Elizabeth
Received 14th February 2007 by email.
Dear Tomoko, thank you very much for a very speedy and professional delivery today. All items are as I imagined them to be. Thank you also for the chocolates! I shall visit England at the beginning of April, for sure I will look up the shops in Harrogate and York! Until then.....with kind regards from Germany.
Susanne
Received in January 2007 by Customer Feedback Cards
I don’t think you can improve, everything is good quality, all staff are friendly and polite.
Miss C. Newton
Received in January 2007 by Customer Feedback Cards
Excellent facilities, please just keep courteous and friendly service at this high standard.
Philip
Received 30th January 2007 by email.
Hello Tomoko, Thank you for your prompt delivery of my Kokeshi doll - she's
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