Delivery Options
£3.99 for delivery in 2-3 days.
For orders under 5KG we use the Royal Mail Tracked service and for orders over 5KG we will use Parcelforce 48 hour delivery service.
£7.99 for next day delivery.
For orders under 2KG we will use the Royal Mail Special Delivery service and for those over 2KG we will use Parcelforce 24 hour delivery service.
£0.50 for brochures and greetings cards only.
This option is only available if you order a brochure or greetings cards and we will despatch your order by standard Royal Mail 2nd class delivery.
We will email you to confirm the despatch of your order and will advise you of the company that we have used for delivery as well as the consignment reference number. WE HIGHLY RECOMMEND THAT YOU KEEP A RECORD OF YOUR CONSIGNMENT REFERENCE NUMBER. In both cases the orders are scanned on collection from The Japanese Shop, into and out of the Royal Mail / Parcelforce depot, when they are out for delivery and finally when they have been delivered. If you are not home when the driver attempts to deliver, a card will be left for you to either go to the delivery office to collect your order or contact the delivery office and arrange for the redelivery at a date to suit you.
Tracking Your Order
In order to track your order you will need to enter the consignment reference number into the website of the delivery company, please note;
To track an order despatched by Royal Mail (who use a 13 digit consignment reference numbers beginning with DW, ZJ or RI), please click on Royal Mail Tracking. Please note that Royal Mail also have an automated telephone answering delivery tracking service on telephone no 0845 7740 740.
To track an order despatched by Parcelforce (who use consignment reference numbers beginning with PBJG), please click on Parcelforce Tracking. Please note that Parcelforce also have a telephone answering delivery tracking service on telephone number 08708 501150.
The Islands and Highlands
Please note that we do not charge extra for delivery to Northern Ireland, the Scilly Isles, the Channel Islands or the Scottish Highlands, the standard charges of either £3.99, £7.99 or £0.50 still apply and when placing an order in the ‘Delivery Options’ section, you should select the 'UK Mainland' option. We do however recommend that you allow an extra couple of days for delivery to these destinations.
International Delivery
We welcome customers from all over the world and have previously even despatched orders back to Japan! If you would like your order to be delivered outside the UK mainland, please select the 'International' option, followed by the ' International - Quote to follow' option on the next page. We will then charge your credit card for the cost of the goods only and on receipt of your order we will then advise you of the options for international delivery, by email. When you have selected the most suitable delivery option we will then charge you for the delivery and despatch your order. If you do not accept any of the delivery options you can of course cancel your order completely and we will refund the cost of the goods.
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