FREE Worldwide Delivery Options

Delivery within the UK

• FREE for orders over £50 for delivery in 2-3 days

• £3.60 (£3 + VAT) for orders under £50 for delivery in 2-3 days

• £7.20 (£6 + VAT) for next day delivery

Delivery to the EU (European Union)

• FREE for orders over £100 for delivery in 3-5 days

• £8.40 (£7 + VAT) for orders under £100 for delivery in 3-5 days

Delivery to the Rest of the World

• FREE for orders over £200 for delivery in 5-15 days

• £20 for orders under £200 for delivery in 5-15 days

Delivery Information

Delivery prices include postage, packing and insurance irrespective of how large or small your order. We can deliver to both a UK Post Office Box and to a BFPO address. Orders received after 3pm may not be despatched until the following day and therefore may incur an additional day in transit. Quoted transit times are working days and therefore do not include Saturdays, Sundays or Bank Holidays.

We serve customers from all over the world and have previously even despatched orders back to Japan! If you require delivery to an address outside the European Union your order may be subject to local import taxes.

We use the Royal Mail and Parcelforce to effect our delivery service. We will inform you as soon as we can if we become aware that we will be unable to deliver a product within the timescales requested and you may agree an alternative delivery period or you may cancel the order. In no event shall we be liable for any losses you may suffer for any delay in delivery (howsoever caused) and whilst we will try to ensure that goods are delivered within quoted transit times, time for delivery shall not be of the essence.

We will email you to confirm the despatch of your order and will advise you of the company that we have used for delivery as well as the consignment reference number. WE HIGHLY RECOMMEND THAT YOU KEEP A RECORD OF YOUR CONSIGNMENT REFERENCE NUMBER. In both cases the orders are scanned on collection from The Japanese Shop, into and out of the Royal Mail / Parcelforce depot, when they are out for delivery and finally when they have been delivered. If you are not home when the driver attempts to deliver, a card will be left for you to either go to the delivery office to collect your order or contact the delivery office and arrange for the redelivery at a date to suit you.

The Islands and Highlands

Please note that we do not charge extra for delivery to Northern Ireland, the Scilly Isles, the Channel Islands or the Scottish Highlands, however we do recommend that you allow an extra couple of days for delivery to these destinations.

Christmas Order Deadlines

Recommended last order dates for delivery before Christmas are;

For the UK;

• 18th December for 2-3 day delivery
• 21st December for next day delivery

For the EU;

• 12th December

For the Rest of the World;

• 5th December

Tracking Your Order

In order to track your order you will need to enter the consignment reference number into the website of the delivery company, please note;

To track an order despatched by Royal Mail (who use a 13 digit consignment reference numbers beginning with DW, ZJ or RI), please click on Royal Mail Tracking. Please note that Royal Mail also have an automated telephone answering delivery tracking service on telephone no 0845 7740 740.

To track an order despatched by Parcelforce (who use consignment reference numbers beginning with PBJG), please click on Parcelforce Tracking. Please note that Parcelforce also have a telephone answering delivery tracking service on telephone number 0844 800 4466.

Packaging

We fully recognise that some of our products are fragile and therefore in true Japanese fashion we take the utmost care to ensure that your order is extremely well packaged to ensure that it arrives safely as well as promptly. We also believe that we have a responsibility to our environment and as such we re-use boxes and packaging materials whenever possible.