Our team at The Japanese Shop try very hard to impress you with the quality of our Japanese gifts and the quality of our service, but if we have disappointed you in any way, we are genuinely very sorry.

If you wish to make a complaint, please contact the Managing Director, Mr Jez Willard, who will treat the matter in complete confidence, acknowledge your complaint within 3 days and aim to resolve the matter completely within 7 days.

Contact Us

By Telephone

From inside the UK: 01423 876320

From outside the UK: +44 1423 876320

Our office hours are 9am to 4pm
Monday to Friday.

By Post

Jez Willard
The Japanese Shop Ltd
Harrogate Business Centre
Hookstone Avenue


Please feel free to collect your order from the address above, our office hours are 9am to 4pm Monday to Friday but please contact us in advance to arrange a mutually convenient appointment.