Delivery

To the UK

Standard UK delivery: £3.90
order now for delivery in 3-5 days.

Standard tracked UK delivery: £4.90
order now for delivery in 3-5 days (FREE for orders over £60)

Next day tracked UK delivery: £8.90
order before 2pm for next day delivery.

To the European Union

£20 for delivery in 5-10 days.

 

To the Rest of the World

£30 for delivery in 5-15 days.

Express international delivery
Please email us your requirements

Fast Despatch and Fast Delivery

Please note the following important and helpful points;

  • Delivery prices include postage and packing, irrespective of how large or small your order.
  • Quoted transit times are in working days and therefore do not include Saturdays, Sundays or Bank Holidays.
  • If you require next day delivery please submit your order before 2pm as orders received after this time may not be despatched until the following day and therefore may incur an additional day in transit.

For all next day delivery orders we use a 'signed for' service (Royal Mail Special Delivery, DHL or Parcelforce 24) so if you do order this service please ensure that someone is at the delivery address the following day who can sign to receive your order.

If you would prefer us to deliver your gift directly to the recipient simply complete their address details on the checkout order form and we send your order to them and the receipt to you. We can also deliver to both a UK Post Office Box and to a BFPO address.

We use a range of services from the Royal Mail, DHL and Parcelforce to affect our delivery service. We will email you to confirm the despatch of your order and, if we have used a tracked service, we will advise you of the company that we have used for delivery as well as the consignment reference number. If you are not home when the driver attempts to deliver, a card will be left for you to either go to the delivery office to collect your order or to contact the delivery office and arrange for the re-delivery at a date to suit you.

The Islands and Highlands

Please note that we do not charge extra for delivery to Northern Ireland, the Scilly Isles, the Channel Islands or the Scottish Highlands, however we do recommend that you allow an extra couple of days for delivery to these destinations.

International Delivery

We warmly welcome international customers and are very experienced in safely packing and sending orders to customers in over 50 countries, including Japan! The international delivery service provided by our delivery partners (Royal Mail, DHL and Parcelforce) is offered to you on Delivered Duty Unpaid (DDU) terms. This means that you or the recipient of your order pays any Customs Duty, VAT and Customs clearance fees on receipt/collection of the item. Please note these fees will vary country by country.

If you place an order which requires delivery to a country where we are not confident about the reliability of the national postal service, we reserve the right to re-quote the delivery charge for using a carrier with a more secure signed-for service. This includes the Middle East, Africa, China, India and other countries in Asia and South East Asia.

We do not currently deliver to Afghanistan, Angola, Belarus, Democratic Republic of Congo, Cuba, Eritrea, Ethiopia, Iran, Iraq, Kyrgyzstan, Liberia, Nigeria, North Korea, Rwanda, Sierra Leone, Somalia, Sudan, South Sudan, Syria, Tajikistan, Turkmenistan, Uzbekistan, Yemen and Zimbabwe.

Christmas Order Deadlines

For UK delivery;

  • 21st December (standard delivery)
  • 22nd December (next day delivery)

For EU delivery;

  • 10th December

For Rest of World delivery;

  • 3rd December

Thank you for your business this year, we wish you a Merry Christmas and a very Happy New Year!


Tracking Your Order

To track an order with Royal Mail (13 digit reference numbers beginning with DW, ZJ or RI), please click on Royal Mail Tracking. Royal Mail also have an automated telephone answering delivery tracking service on telephone no 0845 7740 740.

To track an order with DHL (who use a 10 digit numerical reference number), please click on DHL Tracking. DHL also have a telephone answering delivery tracking service on telephone number 0844 248 0844.

To track an order with Parcelforce (who use reference numbers beginning with PBJG), please click on Parcelforce Tracking. Parcelforce also have a telephone answering delivery tracking service on telephone number 0844 800 4466.

 

Collect Your Order

If you prefer you may wish to avoid any delivery charges and collect your order from our showroom. If you require this service please just select this option when checking out and collect your order when convenient with you from;

The Japanese Shop, Harrogate Business Centre, Hookstone Avenue, Harrogate, HG2 8ER, UK

Please note that our showroom is open from Monday to Friday, 9am to 4pm and our telephone number is 01423 876320. For directions to our showroom please click here.