To the UK
FREE for orders over £60
for delivery in 2-3 days.
£3.60 for orders under £60
for delivery in 2-3 days.
£7.80 for next day delivery.
To the European Union
£15 for delivery in 3-7 days.
To the Rest of the World
£25 for delivery in 5-15 days.
Please note the following important and helpful points;
For all next day delivery orders we use a 'signed for' service (Royal Mail Special Delivery, DHL or Parcelforce 24) so if you do order this service please ensure that someone is at the delivery address the following day who can sign to receive your order.
If you would prefer us to deliver your gift directly to the recipient simply complete their address details on the checkout order form and we send your order to them and the receipt to you. We can also deliver to both a UK Post Office Box and to a BFPO address.
We serve customers from all over the world and have previously even despatched orders back to Japan! Please be aware that if you require delivery to an address outside the European Union your order may be subject to local import taxes.
We use a range of services from the Royal Mail, DHL and Parcelforce to affect our delivery service. We will email you to confirm the despatch of your order and, if we have used a tracked service, we will advise you of the company that we have used for delivery as well as the consignment reference number. If you are not home when the driver attempts to deliver, a card will be left for you to either go to the delivery office to collect your order or to contact the delivery office and arrange for the re-delivery at a date to suit you.
Please note that we do not charge extra for delivery to Northern Ireland, the Scilly Isles, the Channel Islands or the Scottish Highlands, however we do recommend that you allow an extra couple of days for delivery to these destinations.
We warmly welcome international customers and are very experienced in safely packing and sending orders to customers in over 50 countries, including Japan! The international delivery service provided by our delivery partners (Royal Mail, DHL and Parcelforce) is offered to you on Delivered Duty Unpaid (DDU) terms. This means that you or the recipient of your order pays any duties, VAT and customs clearance fees on receipt/collection of the item. Please note these clearance fees will vary country by country.
If you place an order which requires delivery to a country where we are not confident about the reliability of the national postal service, we reserve the right to re-quote the delivery charge for using a carrier with a more secure signed-for service. This includes the Middle East, Africa, China, India and other countries in Asia and South East Asia.
We do not currently deliver to Afghanistan, Angola, Belarus, Democratic Republic of Congo, Cuba, Eritrea, Ethiopia, Iran, Iraq, Kyrgyzstan, Liberia, Nigeria, North Korea, Rwanda, Sierra Leone, Somalia, Sudan, South Sudan, Syria, Tajikistan, Turkmenistan, Uzbekistan, Yemen and Zimbabwe.
Our office / showroom will close at 4pm on Wednesday 23rd December and our recommended last order dates for delivery before Christmas are;
For the UK
Friday 18th December for standard delivery
Monday 21st December for next day delivery
For the EU
For the Rest of the World
To track an order with Royal Mail (13 digit reference numbers beginning with DW, ZJ or RI), please click on Royal Mail Tracking. Royal Mail also have an automated telephone answering delivery tracking service on telephone no 0845 7740 740.
To track an order with DHL (who use a 10 digit numerical reference number), please click on DHL Tracking. DHL also have a telephone answering delivery tracking service on telephone number 0844 248 0844.
To track an order with Parcelforce (who use reference numbers beginning with PBJG), please click on Parcelforce Tracking. Parcelforce also have a telephone answering delivery tracking service on telephone number 0844 800 4466.
If you prefer you may wish to avoid any delivery charges and collect your order from our showroom. If you require this service please just select this option when checking out and collect your order when convenient with you from;
The Japanese Shop, Harrogate Business Centre, Hookstone Avenue, Harrogate, HG2 8ER, UK
Please note that our showroom is open from Monday to Friday, 9am to 4pm and our telephone number is 01423 876320. For directions to our showroom please click here.