Hello, I’ve recently bought a ladies namaki cotton kimono from you and it arrived today. It’s gorgeous and I love it! I’ve just had my shower and am wearing it as I type this email to you. I’ve been looking for something like this for ages and nothing has been quite what I wanted until this one from you. I once had a brushed cotton kimono which I bought in the Neal Street East shop, near Covent Garden, 20 years ago – but it has long since gone, both the kimono and the shop! We now live in South West Scotland but we used to live in Knaresborough and about 15 years ago my husband bought some earrings for me from your shop in the arcade. I was wearing them today as it happens. All the best and thank you so much for this lovely kimono.
Cath18/08/2018, 06:24 PM
Hi Jez, Just to say I love the card, thank you! I’m sure husband will too! It’s perfect and the sun is just the right shade of red (not too red!). Is the message actually handwritten by yourselves? It looks amazing! Thank you and I am pleased to have discovered your website!
Justyna (Poland)17/08/2018, 11:07 AM
Hello Jez, Order just came. Everything is perfect. Thank you for working with me. With best regards.
Patricia15/08/2018, 06:24 PM
Dear Jez I received my parcel before 11am and am very happy with the contents. My family also like the fans and kokeshi dolls that I ordered. The quality of everything is excellent.
Bob (USA)14/08/2018, 05:52 PM
Hi Jez, I received the bowls yesterday, and both are in good condition. I'm very happy! Thank You.
Pauline14/08/2018, 05:37 PM
Hi Jez, Just thought I’d let you know, the wooden doll arrived today and is beautiful! My Mum will love it! Thanks very much.
Steven09/08/2018, 10:18 AM
This is the second kimono I’ve bought from you; love them.
Emma09/08/2018, 09:47 AM
So pleased with this beautiful little incense holder (Hanga Plum Japanese Incense Holder)! I’m sorry, I’m not sure if I ticked that it arrived earlier than expected when I left my feedback!
Mark09/08/2018, 09:26 AM
Hi Jez, Many thanks for confirming the refund. Whilst they weren’t suitable, the replacement hexagonal ones are excellent and we have already enjoyed with several tonkotsu ramen dishes and a bit of miso black cod. As ever, quality produce from you guys. I hope to drop in one day when I am near Harrogate. All the best.
Amanda07/08/2018, 11:10 AM
Thankyou so much. Received my order yesterday. Everything was wrapped beautiful. Thankyou for winning the voucher to get these things.x
Chantal06/08/2018, 12:32 PM
Hi Hiromi, I recently bought several packs of washi origami paper to make place holders for my wedding and the paper is so beautiful I almost didn’t want to use it. The paper is excellent quality and designs are beautifully delicate. I will certainly buy from you again.
Nicola01/08/2018, 02:25 PM
Dear Hiromi, I wanted to let you know how delighted I was with my recent and first order from yourselves at the Japanese Shop. Fantastic quality and the extra touch of the gift wrapping was beautiful. I definitely will be returning in future for more. Thank you once again. With very kind regards.
Bekah01/08/2018, 09:42 AM
Hi, Just wanted to say thank you for your help when I had several questions before ordering this kimono for my Mum. It was her birthday this week & she absolutely loves it. I was super impressed with the way it was wrapped & also how it was extremely well packaged for posting. Many thanks.
Jason28/07/2018, 01:16 PM
Dear Jez, Thank you for replying so quickly, I have followed your advice and gone to our post office this morning and low and behold they had a package there one bowl one spoon with which I am delighted with thank you for your help I would shop with you again many thanks.
Stephanie23/07/2018, 06:33 PM
Hi Jez, I just wanted to let you know the dragon purse arrived the other day. I'm delighted with it, it's really lovely. Many thanks for posting the purse so quickly and thank you for the fabulous customer service throughout my order.
Sarah23/07/2018, 08:47 AM
All received. Thank you very much for dealing with it so promptly.
Tony20/07/2018, 06:28 PM
Received my order in less than 3 days and that included a Sunday. Very pleased with Both the items.
Hrvoja (Croatia)20/07/2018, 03:23 PM
Dear Hiromi, I have just received my order. Every single item is more than BEAUTIFUL!!!!! I love all three of them, and will enjoy using the clutch bag and the glasses case (my glasses are already inside the case and in my bag, and the package arrived 2 min ago!!!!). Thank you for making my day, and for having such a wonderful site.:-))))) I’ll definitely come back for more! There’s a fantastic kimono I’ve seen, and will order it as soon as I come back from my holiday to avoid delivery issues during summer months. Thank you over and over again.
Jean19/07/2018, 11:57 AM
Ordered a Yukata for my Husbands birthday. Arrived beautifully wrapped. Superb quality product. Perfect for him wandering around the house and garden. He just loves it. Thank you.
Rachel Pearce23/06/2018, 12:49 PM
Just wanted to say thank you so much for the beautiful items received in extraordinarily quick time after I ordered very belatedly for Father's Day. They arrived in time and the recipient was delighted. Thank you!
Alison23/06/2018, 12:38 PM
Hello, Just a quick message to say thank you for my box of beautiful Japanese treasures! Brilliant service too.
Tone (Norway)21/06/2018, 10:54 AM
All the products I received are very beautiful, and of high quality, and I will soon be back with another order.
Marie 21/06/2018, 10:52 AM
Hello Naomi; Thanks so much for your prompt response and resending the Kimono. My husband loves it so it was a perfect fathers’ day present! The original package has also arrived so I will arrange for that to come back to you in the next few days. Again thanks for all your help and impeccable customer service! Many thanks.
Mark21/06/2018, 09:17 AM
Many thanks for the swift delivery of my order. Everything arrived safely (well packaged), and we are enjoying using the bowls and chopstick rests already. I look forward to ordering from you again.
Steve08/06/2018, 10:26 AM
This is just to say that the order was duly received yesterday and the tapestry hangers are already in use and look very attractive displaying the Tenugi we bought while in Japan recently. The vase is a birthday present for my wife and so I have not looked at it yet but thank you for the very attractive gift wrap. Her birthday is on June 23rd so I will email back to you then but it looks very attractive in the picture on the website and should look perfect in our new house.
Chris01/06/2018, 02:07 PM
I received my Japanese Kimono this morning, and am delighted with the style and quality of the garment. It fits perfectly . The quality of the individual service was equally impressive, friendly and professional. I would have no hesitation in recommending you to family and friends. Best Wishes.
John and Sheila28/05/2018, 04:55 PM
Hi Hiromi, just some feedback to say how pleased I and my friend Sheila are with our purchase from the Japanese Shop. Our two products came promptly and well packaged the whole shopping online experience was easy, thanks so much, we are sure the presents will be received by our friend on his birthday, thanks again.
Jonathan01/05/2018, 11:16 AM
Hi Jez, I got the fans today - thank you for your great service & expediting this for me so quickly.
Joanne23/04/2018, 09:45 AM
I just want to say that I am very pleased with the 2 orders I have submitted lately. The items (a 'fan' greetings card and a Great Wave print) are lovely and arrived very quickly and well packaged. They are both for my mother's birthday and she will be thrilled with them! Many thanks.
Justyna (Poland)17/04/2018, 05:07 PM
Hello Jez! Order just arrived. Everything is perfect. It's been really nice working with you and your beautiful shop.
Nikki10/04/2018, 09:01 AM
Good evening Hiromi, I just wanted to thank you for the safe arrival of the two handmade Japanese mugs I bought as a 60th Birthday gift for a friend of mine following our recent trip to Kyoto and Tokyo. In reality they are even more beautiful than they looked on your website, I love them and so did my friend. Hopefully he will invite me to drink out of them soon. They are delicate and beautifully decorated. Thank you again, I will definitely order from your website again in the future.
Joanna03/04/2018, 09:40 AM
We very much enjoyed our visit to The Japanese Shop and thank you for your help and beautiful gift wrapping. I will certainly visit the website and login. All best wishes.
Jackie28/03/2018, 03:53 PM
Dear Jez, They were at the post office! My daughter is delighted. Hopefully will shop with you again soon.
Bridget24/03/2018, 01:33 PM
Hi, Just received my cup, it's beautiful. I thought it would have the makers mark it's a shame. Please can you give me information on how it's made so it's more meaningful. Thanks, I'm thrilled.
Denise21/03/2018, 01:28 PM
Hi Jez – arrived today, its really beautiful. Many thanks.
Mel21/03/2018, 09:14 AM
Really pleased with my kimono, delivered promptly as promised. Would like the belt to have some form of attachment to the kimono, either loops or stitched. Can see the belt becoming a 'lost' item!
Jeff15/03/2018, 01:43 PM
Hi Hiromi, I just want to drop you an email to say thank you for getting the sake glasses out so quickly. The glasses are really beautiful and we're planning to use them as part of our wedding ceremony, so we might get some nice photos with the glasses in! They were really well packaged and arrived in perfect condition. Thanks.
Joan15/03/2018, 08:44 AM
Delivered this morning. What a beautiful cup (Sapporo Traditional Japanese Tea Cup)!! Don't know if I should use it,or just admire it!!! Many thanks.
Douglas15/03/2018, 08:43 AM
Dear Sirs, Thank you so much for your prompt and efficient attention. The order was received on time, the goods were of excellent quality, the gift wrapping was expertly done and the whole package was a complete success.
Anita14/03/2018, 06:12 AM
Hi Jez, We just got them. They (Black Lacquer Japanese Noodle Bowls) are beautiful! Thank you!
Lisa (Cyprus)08/03/2018, 10:32 AM
Mr. Jez, Good evening! I have yesterday received my order. I would like to thank you, once again, for your help and your excellent service! I wish you all the best.
Anne06/03/2018, 04:37 PM
Just to say thank you for the lovely noodle bowl set which I have just received. I ordered this as a" thank you" gift for a friend and, having visited Japan on a number of occasions, I knew that a little of the beautiful Japanese lacquer work would be very acceptable.
Robert27/02/2018, 01:59 PM
Dear Jez, That's wonderful, many thanks. I'm an long-time customer of the Japanese shop - I loved going to your York shop when it was open - and really appreciate your excellent customer service.
Anne20/02/2018, 09:42 AM
Dear Hiromi, Just a note to say how much I enjoyed my experience of shopping at The Japanese Shop. The goods all arrived promptly in perfect condition, were very well-packaged and are of a high quality. Your website is attractive and easy to use. Hope to purchase from you again soon.
Muffin16/02/2018, 11:31 AM
Thank you for your most kind reply concerning the arrival of the Dami Bowls. They have indeed arrived ( very well packed)............they were a Valentine gift....my daughter loves these.
Nicola14/02/2018, 10:13 AM
All arrived safely - they are gorgeous, many thanks.
Kara (Belgium)14/02/2018, 10:11 AM
Dear Jez, I've just picked up my order!...Thanks again for the professional and friendly way you dealt with this - I intend to be a repeat customer!
Marcelle12/02/2018, 02:16 PM
Thank you for the attentive service and prompt delivery of the Katana Letter Opener. Very pleased with my purchase.
Nick12/02/2018, 01:57 PM
Dear Japanese Shop, The Tenugui are beautiful. Thank you. They arrived a long Tim ago but I didn't open them as they were a Christmas present for someone. Then I forget to email you. I remember now. Thank you again and keep on making such beautiful things.
Margaret10/02/2018, 01:27 PM
Thank you very much … your (beautiful) box with contents arrived this morning. (Cranes will be use for my birthday table in June!)
Sergej07/02/2018, 01:44 PM
I was concerned about shipping these fragile bowls over to Ireland, but the packaging was really good, showing a lot of experience in the area. Bowls themselves changed the way I eat my home made ramen. Due to the wide opening on the top you can pile a lot of toppings making the dish greater!
Wendy07/02/2018, 01:43 PM
Dear Hiromi, as on all previous occasions, I am delighted with my purchase from you of Japanese incense. どうもありがとうございます
Juliet06/02/2018, 11:48 AM
I bought a lucky cats and a big smile cat earlier this year too and was extremely happy with the quality of the product and the service - my friend and boss (excellent present for the man who has everything!!!) were absolutely delighted. Thank you.
Christopher05/02/2018, 12:54 PM
Dear Sirs, Thank you for my order which was safely received. I would just like to say that I am very impressed with your efficient service and quality products.
Sonja (United Arab Emirates)23/01/2018, 11:47 AM
Hi Jez, Appreciate your quick action. Great customer service.
Lauriane (France)22/01/2018, 12:05 PM
Konnichiwa, Hiromi-san ! I received my order a few days ago, and I loved it so much ! I’ve got a passion for Japan, and have been learning japanese for nearly two years now. Muzukashii ! Demo totemo omoshiroi...Your shop displays so many things I like ! I would order every few weeks, if the delivery fee to France wasn’t dissuasive. I’ll have to wait and place a big order from time to time... My husband laught at me when I was opening my package, saying I was like a child at Christmas. Well, he was right...Thanks for this lovely shop of yours ! I made sure to leave a comment online. Mata ne !
Anne15/01/2018, 12:35 PM
Hello, I would just like to say how pleased I am with my two Tenugui the lovely Blue Dragon and the beautiful Cat at Hanami which is going to be one of my nicest ones to date, and perfect for when spring comes...You have some lovely things on the Website, I shall just have to keep an eye on your page now.
Thank you again.
Lynda13/01/2018, 11:07 AM
Packaging & delivery first class
Mario13/01/2018, 11:06 AM
Great service! Excellent product! Definitely shopping again with The Japanese Shop!
Innis11/01/2018, 08:01 PM
I wanted to send this email to say thank you for the calendar I received today! I had no luck finding any nice calendars until I found your shop, and once I saw the beautiful art of poetry in the Haiku calendar I decided to get it instantly! The art is absolutely gorgeous and perfectly matched with the poetry. Poetry which is simple but still beautifully elegant. I’m not sure if any of these comments will be useful to you at all, but I hope they are.
Carol09/01/2018, 09:46 AM
I recently purchased a Kasuri navy mens kimono for my husband as a Christmas gift. I'd just like to say, that first of all, I was really pleased with the beautiful way it was gift wrapped. The greatest pleasure though was watching my husband as he unwrapped it, he was delighted with the gift. The kimono looks even better than in the online picture & he loves wearing it. We've happily worn your kimonos for quite a few years, making our first purchases from the shop you once had in York and the service from your staff has always been excellent. May you long continue to thrive as a business. All the best for the future.
John08/01/2018, 07:23 PM
Hi Jez, Thanks for your message confirming the refund for the returned Kimono. I’m sorry it wasn’t suitable, because it was a beautiful garment, but it was a gift that didn’t quite “work”! Your approach to customer service is exemplary and you are to be commended on it! Thank you. Warmly.
Lavinia28/12/2017, 12:55 PM
Just a quick note to say Thank you for all your efforts to get the parcel to us in time!
Jo20/12/2017, 05:53 PM
Thanks so much for your excellent customer service.
Betty20/12/2017, 10:03 AM
Thank you so much for the prompt delivery of my parcel today. I have no complaint whatsoever about the packing as the goods inside were in perfect condition.
Stephanie20/12/2017, 06:12 AM
Very pleased with my order. The gift wrap service was excellent and the order arrived really quickly as well. Thank you!
Marina16/12/2017, 01:52 PM
Hi Jez, I just want to say a huge thank you for the latest shipment. It arrived immaculately packed as well and thank you for acknowledging my small note (where i asked to gift wrap it because i couldn't automatically select this option in the drop down). The plates will make wonderful Christmas presents i'm sure. Unfortunately i'll be leaving the UK for a new country shortly. i know you ship worldwide so i may use your wonderful services in the future but in the meantime i spread the word about your great online shop to all my friends. A very merry Christmas to you and a good holiday!
Kimberley06/12/2017, 01:45 PM
The navy silk butterfly kimono has just arrived, and I wanted to say a very big DOMO ARIGATO GOZAIMASU for the beautiful presentation and service. The kimono is utterly exquisite... and maybe I’ll take it back to see its home when I travel to Kyoto next year.
Christine05/12/2017, 06:48 PM
Thank you so much for the beautiful Geisha Kimono I ordered. It is stunning. I am so pleased with it.
phillip shaw04/12/2017, 10:38 AM
once again we have purchased 2 more beautiful kokeshi dolls,for ourselves and our daughter,they arrived well packed and beautifully gift wrapped,many thanks for a fast and efficient service.
Kate30/11/2017, 11:58 AM
Hello, Thank you very much for all the help. Just received the bowls they are beautiful!
Rose30/11/2017, 10:56 AM
Hello, I just wanted to let you know how pleased I am with the products I have just received - two bowls and a tea caddy (beautifully gift wrapped). They were so well packed, no chance of any damage! And I was very impressed with the quality and price. Thank you, I am sure to purchase from the Japanese Shop again in the future.
Jill23/11/2017, 07:05 AM
I have just received the Dami Japanese Noodle Bowl - perfect and positively beautiful. I am absolutely thrilled with it and had a delicious noodle meal in it tonight. I have my sights set on a silk long length kimono but I’ll have to wait a while for that! So glad I discovered you.
Alma and Rick22/11/2017, 11:03 AM
Dear Hiromi san, I am writing to thank you for the beautiful Marumon Japanese Tumbler Glasses. The glasses were securely packaged and arrived quickly. They were presented in a beautiful box: I bought them as a small gift for my husband’s birthday today, and he was delighted with them.
Gina Pinnick20/11/2017, 06:49 PM
Many thanks for the best ever customer service
Menard (France)17/11/2017, 10:18 AM
Superbe kimono!!! Les couleurs sont superbes, taille parfaitement, très agréable à porter, il donne une très belle allure! Je le recommande vivement pour sa qualité et son côté ultra chic!!!
Haavard (Norway)14/11/2017, 11:44 AM
Thank you so much, outstanding customer service! Big up! Have a nice day!
Lilias14/11/2017, 10:10 AM
Konnichiwa, I just wanted to say how much I love shopping in the Japanese shop and I am so delighted with my recent orders. I always like to get the Kawase Hasui cards for special friends, and I have to say how well made the boxes are, very strong not like most these days. Also I am so happy with the two tea cups that I am thinking of future gifts for one or two people. So a big thank you for being there in a lovely Japanese shop.
Stuart10/11/2017, 10:21 AM
Good morning Jez, Just to let you know that the package arrived yesterday morning.
Thank you very much for the prompt delivery. The maneki nekos are fantastic! Wishing you and your wife good fortune and luck in your business!
Dewi07/11/2017, 11:51 AM
Hi Hiromi, I received my order today, which was : Moe Chan lucky cat, Lucky Owl and red happiness daruma. I love them, thank you so much, I already have a few kokeshi dolls from when there was a Japanese shop in Chester. Very well made and nice and colourful. Take care, all the best.
Dave and Pam30/10/2017, 11:59 AM
Good Morning, We received our order from you on Saturday. We just wanted to say thank you very much for dispatching our order to us so promptly. As always we are delighted with the cards and calendars we have received.
Michele25/10/2017, 03:20 PM
Hello Jez, I am delighted to say that the cards arrived this morning and they are fantastic – thank you also for the free gift – very kind of you. I will post feedback later on today; thank you for your excellent service and beautiful products.
Kandi (USA)17/10/2017, 10:38 AM
I recieved my 2 yukatas today as promised. Thank you! I was so happy to see the Red Cherry Blossom (and Green Ribbon Long Japanese Cotton Yukata) is still made with the same materials and quality as the same one given to me almost 20 years ago. Both yukatas are beautiful and fit extremely well. Thank you for the prompt service and I look forward to purchasing from your business again.
Alan13/10/2017, 02:38 PM
Ordered on the 11th October & delivered on the 13th October. Great service. Thank Naomi for gift wrapping the bowls (Turquoise Crackleglaze Japanese Bowls) separate from the plates (Turquoise Crackleglaze Oblong Plates) as they look much better that way. Thanks again for your superb service.
Anne13/10/2017, 11:41 AM
PLATES AND BOWLS RECEIVED AND ALSO REFUND. MAY I THANK YOU FOR YOUR PROMPT SERVICE AND CONCLUSION. EVERYTHING IS NOW PERFECT AND AM DELIGHTED WITH QUALITY OF ITEMS AND SERVICE.
Chantal (France)13/10/2017, 10:21 AM
hello, this short message to tell you that the kambara print is well arrived, and the parcel is ok. Thanks very much. A nice present for my husband on his birthday on saturday !
João (Portugal)08/10/2017, 10:19 AM
Helo Jez! I'm glad to inform you that I received the package and now is perfect!! Thanks a lot for solving this issue in a great and quick way! I'll totally recommend you to my friends! Best regards.
Marc (USA)07/10/2017, 09:41 AM
Hi, Jez. Got it. Worked out great! Thanks.
Janet05/10/2017, 05:27 PM
Thank you so much for wrapping everything so beautifully.
Lizzie02/10/2017, 01:08 PM
I just wanted to let you know that my daughter absolutely loved the kimono. It looks amazing and she was over the moon with it and all the other items I ordered from you. Thanks once again for your help selecting it and everything else.
Louise27/09/2017, 01:06 PM
Absolutely wonderful, very unique choice of items from this lovely shop, I ordered the Green Bell Wind chime and the Thank You So Much picture, they arrived within 2 days of posting and were very well protected in bubblewrap and marked as fragile so no chance of breakage. The wind chime is wonderful, a nice size and makes a lovely sound, the picture is very unusual and also stunningly beautiful.
Leanne12/09/2017, 09:48 AM
This is the second wedding gift I have purchased on your wonderful site. The first order came beautifully wrapped and was a really special and unusual present for my friends. They loved the set. I am sure I'll be back to order again with you. With much thanks and gratitude.
Teresa (Austria)12/09/2017, 09:48 AM
Dear Jez, I received the parcel with DHL today. Everything arrived and the products are beautiful. Thank you for sending it express in the end.
Gwenda11/09/2017, 11:05 AM
Many thanks for e-invoice and also for the lovely products purchased in your shop on Wednesday. It was a lovely experience to visit your shop and see all the beautiful products that you offer.
Phil09/09/2017, 05:52 PM
Jez, Hi and very belatedly, many thanks for the very nicely wrapped kimono. The kimono itself looks amazing, the pictures really don't do it justice, to the extent that my partner has required a bit of encouragement to actually wear it. Thanks very much for the smooth ordering and personal touch - much appreciated!
Sally05/09/2017, 12:11 PM
Hi Hiromi, I received my beautiful black dragon fan today. It is absolutely lovely and the service was very quick and efficient. Thank you.
Judith14/08/2017, 11:15 AM
Just wanted to tell you how pleased I am with the Meguro Drum Bridge and Sunset Hill Japanese Woodblock Print. The colours are beautiful. I've waited about six months for this print to come back into stock but it was well worth the wait. The print will bring back very happy memories of a wonderful holiday in Japan last year. Very quick delivery and it was well packaged. Hope to visit the showroom sometime in the future.
Jane13/08/2017, 07:40 PM
Firstly, I am indebted to Jez for his help in ensuring my garment was despatched immediately so I could take it on holiday. His attention, manner and helpfulness were exceptional. THANK YOU! Next to the purchase itself. It is beautiful, soft, lightweight and a joy to wear - not to mention beautifully packaged and that even without the gift wrap service. Thank you all very much.
Julie11/08/2017, 11:45 AM
Hi, I just wanted to thank you so much for the all your help and the trouble you have gone to to ensure that not only the parcel arrives in time but also the beautiful gift wrap. Thank goodness I found your shop, if only there were more like you that go the extra mile for your customers. I cannot wait to see the expression on my friends face because I know she will be delighted!
Miss C M Heath05/08/2017, 11:56 AM
I cannot thank you enough for such a beautifully packaged and exquisite item! I LOVE my bowls! Everything is lovely - thank you so very much! Keep up the excellent work! Thank you again!
Jacqueline24/07/2017, 09:44 AM
Thank you for the very prompt delivery of the writing set and jigsaw both beautifully wrapped as I expected. That was one of the pleasures of shopping in Japan - if only other countries followed suit!! Many thanks.
Frances10/07/2017, 12:32 PM
Just to let you know my husband is absolutely thrilled with his Kimono (Mens Cotton Japanese Nemaki Kimono). He says it's easy to wear and very comfortable. So Thank you for an excellent well made product.
Celina10/07/2017, 10:59 AM
Hi Jez, As promised here are a few snap shots of what we created with the origami cranes for our clients event. The venue (sushi samba) loved the finished look so much they have kept the cranes for as long as the weather is kind to them! Thanks again for sourcing these and providing such great service and communication along the way!
Diane06/07/2017, 09:40 AM
Hi jez & Hiromi
I just wanted to thank you both for the prompt arrival of the kimonos. I love them!
Janette06/07/2017, 09:22 AM
Good evening Jez, I received my print (Love Is All You Need Black Frame A5 Japanese Print) today I am very pleased with it – thank you for your excellent service.
Mandy28/06/2017, 09:59 AM
I have them (Japanese Sandals) in black they are gorgeous. I would love to buy the red ones for my daughter. I am the proud owner of many items from your site and would like to say thank you for the quality, selection and attention to detail from yourselves. Also the chance to own pieces from a place I will never see but always makes me smile!
Jane26/06/2017, 12:24 PM
Dear Ms Willard, I recently purchased two sets of hanging poles from your shop. We visited Japan in March as my son is currently working there. We received a present of two furoshiki from some of his students along with a beautiful wooden tea caddy. We were so touched by these presents as we did not actually meet these students. They had given the presents to my son to pass on to us. It was representative of a culture which delighted during our holiday. I can understand why my son loves the country so much! I have now hung the furoshiki on the wall using your hanging poles. They were just perfect and I was so glad I found them on your website as I had been looking at framing the furoshiki, which would have been a mistake. We are hoping to go to the British Museum soon to visit the exhibition by Katsushika Hokusai and when we have seen his works I am confident I shall be returning to your website to purchase some prints. Many thanks for your excellent service. I have posted a review on your website.
Trevor26/06/2017, 12:17 PM
Dear Hiromi...I write to say that I am very pleased with this most excellent gift, it is quite exquisite. May I also commend you on your very informative information leaflet on the origins of Daruma, the beautifully presented and wrapped packaging (so typically Japanese) and first class level of service that you so kindly provide. Kansha shimasu.
Chris20/06/2017, 10:14 AM
I love your sandals & am wearing my black pair indoors with my kimono. Just ordered the blue pair & joined the wait list for the red pair to wear outside. So well made & comfortable & great value. I've never been able to wear flip flops but these are fine.
Carol19/06/2017, 12:50 PM
It was Emily's birthday yesterday and she opened the gift that was beautifully gift wrapped by yourselves. Emily was thrilled with the gift tag that was written in Japanese and absolutely loved that Ramen bowl and matching chopsticks. Thank so much and we will definitely be using your company again.
Christine15/06/2017, 08:54 AM
I have received my Kimono (Ladies Cotton Japanese Nemaki Kimono) today, I only ordered it on Saturday thank you so much. It is beautiful and so comfortable. I am delighted.
Toni12/06/2017, 12:50 PM
Hi, Just a quick note to say thank you very much for your prompt dispatch of my order. I am really very pleased indeed with my long navy cherry blossom yukata and am making my husband laugh by wafting around the house in it whenever I get the opportunity. It is very beautiful. Lovely quality cotton. I feel comfortable and glamorous at the same time….something not always achievable in the standard 'dressing gown’! With thanks again.
Preethy05/06/2017, 04:58 PM
The cards I ordered are really beautiful, even better than they look on the website, thank you!
Vanda01/06/2017, 07:49 AM
I would just like to say what a marvelous service you provided when I purchased a kimono (Japanese Kimono Crane Print Long Navy XL) last Friday, late afternoon. The sales assistant, a young man mentioned that the post had gone but that he would post it after work. Please thank him it arrived on the Saturday morning and was a sensation, as I had bought it as a birthday present. I will recommend your company with gusto. Thank you all for making a late gift the star of the show.
Bruce (USA)25/05/2017, 12:20 PM
Thank you, the garment (Premium Silk Chrysanthemum Long Navy Yukata) is beautiful and beautifully packaged. Sincerely.
James30/04/2017, 01:13 PM
Brilliant Jez thank you. I am very impressed with your after sales service and your patience with me. You site is now in my 'favourites' and will definitely be ordering from you again. I love everything Japanese!!
Emma27/04/2017, 12:11 PM
Hi Jez, Just to let you know the (Furoshiki gift wrapped) boxes have already arrived with us – they look AMAZING! Lot of intrigue and ‘wows’ coming from the Kilpatrick office. Thanks so much.
Jez25/04/2017, 02:16 PM
Hello, what a wonderful online store you have!
Chris25/04/2017, 01:26 PM
Thank you so much for my orders superb quality and lovely packaging.
Volker (Canada)25/04/2017, 12:02 PM
Good Afternoon, The order arrived here in Vancouver early this afternoon and in excellent condition. Thank you.
Steve (USA)18/04/2017, 03:25 PM
I recently purchased the Kurokessho ramen bowl set off of your website. I can not tell you how delighted I am. The bowls are stunning. The craftsmanship is outstanding and the quality is perfect. I could not be happier. Also, the shipping was very quick. Thank you for providing fine quality items worldwide. I wish you continued success.
Kev12/04/2017, 09:41 AM
Ohayo gozaimasu! I just wanted to tell you how pleased I was with my purchase of the Small Feng Shui Good Health Lucky Cat, such a happy, sweet and cute little character which I'm sure will keep the friend I bought him for in good health. So doumo arigatou gozaimasu, Hiromi! Kind regards, genki de!
Obaid12/04/2017, 09:23 AM
The products are great. Thank you!
Jillian (France)11/04/2017, 05:22 PM
Konnichiwa Hiromi, Thanks so much for sending our order so quickly, it arrived a day early and as we receive loads of orders from the UK I can assure you that DHL is one of the best methods of delivery...We are also thrilled with the wind chime...
Judy (USA)10/04/2017, 07:59 PM
Hi Jez - Just wanted to let you know that the bowls arrived on Saturday, and they are beautiful! I’m quite thrilled with them. Thank you so much for your help!
Wolfgang (France)07/04/2017, 01:06 PM
Dear Jez, OK – The Kokeshi doll arrived yesterday. I am very satisfied and will be looking for others to grow our collection. Thank you and best regards.
Hannah04/04/2017, 10:53 AM
Thank you for your help, and I really love your products!
Vivienne04/04/2017, 10:24 AM
Thank you. I just love my kimono. It is beautiful!
Jonathan31/03/2017, 04:03 PM
Bought two Lucky Cats (and just recently purchased another!) and was really pleased with them. They are just the right size and well made. Loved the gift wrap too! Thank you!
Caroline27/03/2017, 03:41 PM
Hi Hiromi, I just wanted to send a quick email to say how happy I am with the Red Daruma dolls I have ordered from your shop recently – they arrived so fast, beautifully wrapped and they look great! So thank you to your team for dealing with the order so efficiently and for the great products. Kind regards.
Betty22/03/2017, 11:46 AM
I was delighted to receive my recent order which as usual arrived in pristine condition due to careful packaging.
Wendy17/03/2017, 02:46 PM
I have just received a beautifully wrapped gift from your store.
Adam13/03/2017, 06:52 PM
Hi there, I just wanted to thank you for the great service and beautiful product. The bowl (Seikaiha Japanese Ramen Noodle Bowl) arrived this morning and I couldn't wait to get back home to break it in! Will hopefully be back in your store again, I just managed to get this little one (they sold out quick!)
Hazel03/03/2017, 09:22 AM
Hi Jez, Thank you for the prompt supply of my wrapping paper, together with an enclosed card - a very nice touch. Will be back for further orders, but looking forward to visiting your showroom the next time we are in Harrogate. Thanks again.
Sarah01/03/2017, 10:04 AM
Thank you so much I love the japanese gift wrap and red money envelope! They're perfect and beautiful.
Helen27/02/2017, 05:14 PM
I am very pleased with my Kokeshi Doll, thank you for sourcing such lovely products!
Kathleen24/02/2017, 10:11 AM
I received my hanga lavender incense holder and moonlight incense yesterday. They are both absolutely beautiful. Thank you so much. They arrived very promptly and well packaged. I will definitely be ordering from you again. Very best wishes to you.
Kathleen20/02/2017, 05:34 PM
Delivery received and perfect.
Haydee (France)19/02/2017, 01:56 PM
Hello, I receive the products today, very nice. Best regards.
Owen19/02/2017, 01:49 PM
Great products! Great service! Thanks again.
Sirje (Estonia)17/02/2017, 10:03 AM
Hi Jez, Just received my order! The tapestry hanging poles are excellent good quality, I'm very pleased! Thanks for the fast delivery!
George16/02/2017, 02:44 PM
Hi Jez, Thank you very much for obtaining the (tea pot) lid for me. Now that's what I call excellent customer service. Many thanks.
Owen19/01/2017, 08:49 AM
Happy to say that my order arrived today. Careful packing and swift delivery greatly appreciated. I will likely return for more! Many thanks.
Liz16/01/2017, 10:47 AM
Dear Hiromi, I recently purchased a picture from you. It was beautifully wrapped and packaged. Thank you.
Wendy15/01/2017, 10:36 AM
As on all previous occasions, I am delighted with my purchase from you.
Julie Davies14/01/2017, 08:10 PM
I was really pleased with my presents my son bought from you for Christmas,including the cat bowls which were packed in a lovely box and the free card as a thank you with a fan on the front is beautiful.Thank you .
Van Anh (France)12/01/2017, 02:03 PM
Dear Jez, I have just received my order in this morning. I am thankful for your support and the bag is really nice. Surely that I will come back to your shop and recommend to my friends.
Mary Ward10/01/2017, 04:48 AM
Thank you Jez and Japanese Shop! Love my blue "Geisha" kimono. It is beautiful and such great quality! I ordered the XL as when I visited Japan, I couldn't find any to fit my 5'8" big boned frame (16). It was a little big so I washed it (cold) and put in dryer on high to shrink. It fits just right now and the colors didn't bleed or fade! Cheers and Best Regards
Adam03/01/2017, 05:20 PM
Dear Hiromi, My Auntie gave me some Washi paper as a gift to try from your shop, I love it! Excellent quality paper, soft as tissue, very strong and forgiving. I will be getting some larger sheets as soon as I can. I had no trouble at all making a small angled Kawasaki Rose, the shaping was effortless and really enjoyable. Thank you.
Pedro31/12/2016, 07:53 AM
Dear Jez, I would like to thank you for the amazing customer service...My partner opened her gift this morning and she loved it (from the wrapping to the kimono). The transaction was super smooth and really fast delivery (even with Royal Mail's strike). Have a lovely New Year!
Keith29/12/2016, 04:32 PM
Thank you for your excellent service regarding the above. Now that the gift wrapping has been opened, I can also say that I am impressed with the quality of the items received.
Stayko (Bulgaria)29/12/2016, 03:30 PM
Dear Jez, I am happy to report that the goods arrived and their new owenrs found them under the Christmas tree (better late than never, right?). Everyone was extremely satisfied with the quality of every single one of their gifts. I also would like to thank you for the great gift wrapping you made - it was so beautiful that no one would tear it down in seconds, and would rather take the time to unwrap it carefully! Thank you for your kind assistance, im looking forward to the next opportunity to enjoy some of your products. Wish you a great new year!
Jean-baptiste (France)28/12/2016, 11:00 AM
Hello, I have just received the package today. My brother is very pleased with it. Thank you for your wonderful service concerning delivery. I wish you a happy holiday.
Shanice22/12/2016, 09:35 AM
Hello Jez, Thank you very much for your help. My order has now arrived in beautiful packaging. Have a good Christmas.
Nigel21/12/2016, 07:15 PM
I have just received my package and would like to compliment you on the quality and presentation of the products; this is matched by your excellent customer service. I had omitted a couple options when I placed my order,however, a quick email and in no time at all a reply saying things had been sorted for me. I have only just discovered your company and will be revisiting your website which I must also say is very impressive. Peace, health & happiness to you and yours, thank you.
Jegor (Estonia)20/12/2016, 01:04 PM
Hello, Everything was delivered today ! Just 10 minutes ago. Thank You for such fast service and opportunity to get all goods before Christmas. Perfect service ! We will certainly order more goods from You. With best wishes for Christmas!
Sam16/12/2016, 03:36 PM
Hello! Thanks for the prompt delivery of my order - it was every bit as cute as I thought it would be!...Thanks again for the good service, and here's to spreading love in the Japanese spirit this Christmas!
Martin15/12/2016, 07:41 PM
Hi Jes my order arrived today. It is perfect. Thank you. I look forward to doing more business with you in the New Year.
June14/12/2016, 10:37 AM
Quick delivery, arrived well packaged and all beautifully gift wrapped as requested...I will say though that all previous items have been well received and delighted those that they were for. I will certainly use The Japanese Shop again and, based on my own experience, would highly recommend it to others.
Mrs Bason12/12/2016, 08:00 PM
Thank you for very fast and efficient service, my daughter will be over the moon with the gift wrapping let alone what's inside!! I will greatly recommend your company and will definitely be shopping with you in the future. Thank you.
OrangeFan09/12/2016, 12:33 PM
Hi. Just to let you know that the kimono has arrived yesterday. It is beautiful and we're really thrilled with it! Wishing you many happy customers. Such pretty items and great customers service. All the best!
Richard09/12/2016, 12:32 PM
My wife was thrilled with the Silk Kimono I bought for her from your business in September 2016.
Neil06/12/2016, 05:46 AM
Just a quick email to say thank you for yet another quick delivery of an order. My wife and I buy cherry blossom incense sticks from you, to burn in our late daughter's (Wendy) bedroom - she was very interested in all things Japanese.
Beth (USA)01/12/2016, 08:50 AM
Jez, Box arrived at my house in Fort Worth today (delivery in 2 days by DHL). I will get to open it when I get home on Monday. Again thanks for all the help!!!!
Marko (Finland)30/11/2016, 09:07 AM
Hi Jez and Hiromi, A beautiful yukata (Cherry Blossom Print Long Red Yukata) arrived 25th November (delivery in 5 working days)...Thank you very much in this and hope we will come together in future again!
Julie29/11/2016, 04:10 PM
Good evening Hiromi, I have just received my second order from you, the Kenkou Good Health Tea Cup. As with my first order, the canvas print of the Geisha, I am absolutely delighted with it. I have purchased these items for my son, who started at the university of Warwick in September and is studying Spanish and Japanese! He is enjoying his studies immensely and I thought he might appreciate some small Japanese decor for his room. I am very pleased to continue doing business with your shop. Your products are indeed of high quality and I am very pleased to have found you. Thank you. Kind regards.
Maria29/11/2016, 04:00 PM
Hi Jez, Thank you. The kimono is a present for a close friend for her 'big' birthday and I am sure she will love it just as much as my daughter loves hers. With thanks for the wonderful service you all give and Kind Regards.
Helen28/11/2016, 09:01 AM
Hi Hiromi, We as a family with 2 teenagers are totally obsessed with Japan since we visited for a holiday last year. We had an absolutely fantastic time, due in great part to the wonderful Japanese people. Japan really gives a taste of how the world could be if we all followed the Japanese ethic. Our order arrived today, speedily despatched and looking beautiful as it is all gift wrapped. Certainly consistent with the high standards set in Japan! Thank you for being there to remind us of that wonderful country this Christmas. Best wishes.
Lesley25/11/2016, 03:46 PM
Hi Jez, The order has arrived, the bowls are lovely. Thank you very much indeed.
Elaine24/11/2016, 04:20 PM
Hello. The kimono I ordered from you has just arrived. It's beautiful and the delivery service was good also. Dealing with your company has been a pleasure!
Aimee18/11/2016, 01:02 PM
Konishiwa! I ordered Christmas cards - Fantastic thank you so much and brilliant delivery.
Mark (USA)13/11/2016, 10:03 PM
We decided after all that we will keep the kimono, it is lovely and I do not need to return it. Thank you, it has been a pleasure doing business with you.
Zac13/11/2016, 01:35 PM
Hi there, I recently purchased two kimonos from you, I have opened the one marked Zen and it's fantastic!
Le13/11/2016, 10:07 AM
Hi Hiromi, I ordered a few lucky cats from your shop a few months ago. I just wanted to say I really appreciated the quick service, nice wrapping, thick paper you used for letters and invoice, and the overall attitude. I recommended your shop to a few friends of mine and will definitely continue to do so as long as someone will look for your goods. Best regards.
Frederica10/11/2016, 11:05 AM
Dear Hiromi, This is just to say what a great pleasure it is to order from The Japanese Shop. Every Christmas I look forward to it and am always so delighted with the little paper pocket envelopes that look so stunning on plain red wrapping paper! They are a great joy to me. And the fast dispatch and free gift wrapping is also a pleasure and beautifully done.
Michael (Finland)07/11/2016, 06:14 PM
I recently bought a few ラーメン bowls for me and my friend, and just wanted to make sure that we don't mess them up in any way. Beautiful things, really - thanks! (Also, thank you for the great packaging - everything arrived safely without a scratch!)
Rebecca (Australia)02/11/2016, 01:57 PM
Hi Jez, The package arrived today! The kokeshi dolls are gorgeous. They'll make perfect Christmas gifts. Thank you for the great customer service. Kindest regards.
Dr Frances (Germany)01/11/2016, 01:14 PM
Dear Jez, My friend loved the gifts and the gift-wrapping, so many thanks for this happy ending. All best.
Pam31/10/2016, 02:16 PM
Hello, Our order arrived this morning and we are delighted with the contents of the parcel. The cards we ordered are beautiful and as always very good quality. We have bought some to give as gifts and I know they will be very well received. As always you despatched our order very quickly. Thank you again. Best Wishes.
Catherine27/10/2016, 08:11 PM
My incense holder arrived today. It is beautiful and great quality. I have been looking for one since returning from Japan in the summer and this is perfect. Great service. Many thanks.
Tracey27/10/2016, 01:47 PM
Love this shop. Brought a kimono from you guys and had it gift wrapped. Absolutely beautiful xx
Sunette27/10/2016, 09:42 AM
Hi! I just wanted to say thank you for shipping the (Turquoise Crackleglaze Japanese) bowls! I have been looking for these for some time but they were sold out everywhere. I found the cups and plates and feel so lucky that I got the bowls too. You made my day! Best.
Claudia21/10/2016, 09:54 AM
Many thanks for the excellent service I received.
Pat20/10/2016, 03:50 PM
Good afternoon, 4 Shugi Bukoro cards arrived today and they are lovely. I discovered these on a recent trip to Japan and although I brought 3 home with me I decided I should have filled a suitcase with them I like them so much !!!! No doubt I will be putting in another order in the near future, many thanks and best wishes.
Mike20/10/2016, 01:56 PM
Thank you Hiromi. My order arrived today and it’s just what I wanted. No doubt I’ll be looking to use your store in the future – especially with Christmas round the corner! Thanks again
Helen (France)17/10/2016, 01:45 PM
Hello, They in fact just arrived. I must say - what an amazing service. Perfect timing. The wrapping is absolutely exquisite. Such a great shop. Couldn't be a more satisfied customer! And will be purchasing again. Thank you.
Aurelia (Italy)17/10/2016, 12:44 PM
The parcel I arrivvato this morning, the set is really beautiful, I am thrilled! Thank you very much! :D
Norma14/10/2016, 01:03 PM
Hello Jez, All is definitely well that ends well. Gift for Edie arrived Yesterday. I am delighted with it. Her birthday is not until November 1st so I must wait a bit to give it to her. I know she will be delighted. doumo arigatou gozaimasu!!
Jane (Wholesale Customer)13/10/2016, 12:03 PM
Hi Jez, Just to say thanks for the delivery. The stock is fab. I will put in a larger order soon.
Florian12/10/2016, 01:16 PM
Dear Jez, Thank you very much for the confirmation. The Yukata for men is gorgeous by the way and getting lots of wear! All the very best.
Thomas (Switzerland)12/10/2016, 09:04 AM
Ladies and Gentlemen, The Kimono / Yukata has arrived. It is an extraordinarily beautiful piece. It feels wonderful, the quality is outstanding, it is beautifully designed. It came nicely packaged, I appreciate the accompanying note. The delivery was very fast, and customer support has been excellent. I appreciate excellent customer service and qualitatively high products. Thank you so much!
Matt11/10/2016, 01:17 PM
hello, I have received the Origami paper and wanted to email to say: this is a really great item, thank you so much. Reminds me of my trip to Japan and the great quality of everything there. Many thanks.
Lusi (Bulgaria)11/10/2016, 09:54 AM
Dear Jez and The Japanese Shop team, I received my items on Friday and they were exactly what I was hoping they would be. I couldn't say thank you enough for your detailed and excellent services! Great first impression! Thank you very much and I will recommend www.thejapaneseshop.co.uk to my friends!
Sarah05/10/2016, 10:37 AM
Many thanks for the prompt and efficient delivery of the two orders I recently made. I really appreciate it. I would like to say the gift wrapping was exquisite and the small label made the whole gift very appealing and unusual. Many thanks. Best Wishes.
Chryseus04/10/2016, 03:03 PM
Many thanks....The doll (Dream Lullaby Mother and Baby Kokeshi Doll) arrived and was perfect and the refund for the outstanding too. Thanks again...
Haavard (Norway)29/09/2016, 12:04 PM
Hi Jez, Today the goods arrived. :-) Everything was nice and not broken!
Thank you so much for fast delivery (5 days) and fantastic service. I will order more from your shop soon! Thanks.
Amanda29/09/2016, 08:52 AM
Hi! I recently got introduced to Kokeshi Dolls and a friend recommended your shop. I bought my first Doll from you Monday and I received it today !! I love her!! She is perfect and I am going to start collecting them! She is so beautiful and your service was superb! ...I will be back to buy more!! Many thanks.
Morven26/09/2016, 09:13 AM
Hello Hiromi, Just a little note to say thank you for the lovely parcel of lovely things which arrived safely in Edinburgh. It was all so beautifully wrapped, thank you...I'll be back again soon. With kindest wishes.
Susan21/09/2016, 10:42 AM
Thank you so much for the email and the speedy service.
Ashley14/09/2016, 11:17 AM
Hi Jez, That's so helpful and I'm really happy to be able to keep the cats, so thank you for sorting that for me, as well as re-sending the original item so quickly. I've used your website a few times before and this gives me even more confidence in buying from you again. Have a great day!
Gillian14/09/2016, 10:10 AM
I received my recently order of sumi ink set and washi paper, beautifully wrapped....I was overjoyed! Thank you.
Pam02/09/2016, 04:19 PM
Good Afternoon, My order has just been delivered and I wanted to thank you very much for despatching it so quickly. As always we are delighted with the quality of all the items we ordered from you. I know we will be ordering again from you very soon.
Jennifer (France)27/08/2016, 12:55 PM
Hi Jez, Thank you for your answer. I was worried because of the delay. It came a bit late, it was a birthday present, but articles are beautiful and were well packed!
Daphne and Giles27/08/2016, 12:51 PM
Dear Naomi, This to confirm the receipt of the parcel this morning, thank you very much for dealing with our request promptly.
Ken and Cathy (USA)27/08/2016, 08:46 AM
Jez, I’ve been meaning, then forgetting, to drop you this email to thank you and your associates for the prompt and professional service in fulfilling this order. The tray arrived on time and in perfect condition. It is exactly what I hoped it would be and both of us are very pleased. It was a pleasure dealing with The Japanese Shop.
Chris24/08/2016, 07:38 AM
Hi Jez, Just to say the present was a great success. Thank you for all your help and I'll be back in touch for Christmas presents!
Shah (Singapore)22/08/2016, 07:42 AM
Hello Jez, yes, received it (60 x Seikaiha Japanese Ramen Noodle Bowls) and items arrived in one piece. totally love it!
Sharon20/08/2016, 11:46 AM
Thanks so much for the super quick service and beautifully wrapped gifts. Can't wait til the birthday boy opens them!! Wonderful customer service!
Linda11/08/2016, 01:32 PM
I was delighted with the order I received yesterday. All the items were even more attractive and of extremely good quality, and were even better than the web-site showed...Congratulations on having such a delightful and unusual range. I look forward to making many more purchases in the future!
Sean11/08/2016, 09:40 AM
I just wanted to send you a quick message of gratitude for the very quick dispatch of my order last week. I am very grateful for this and I know the gifts will be very well received. And the addition of gift-wrapping was an extra bonus.
Glenys10/08/2016, 09:22 AM
Hello, Thank you for sending my kimono - very elegant and just the thing to take with me on holiday! Many thanks.
Ian08/08/2016, 11:16 AM
Thank you so much for the items, they look even more beautiful than the photos!
Mr & Mrs Allsop-Busfield08/08/2016, 11:14 AM
Hello, Just wanted to let you know, that we have just received our 3 lucky cats. They are very beautiful, worth every penny. Thank you by the way for contacting us last week in regards that there maybe a chance that they could be late arriving. Anyway they are fantastic. My Wife is over the moon with them. Take care.
Michael22/07/2016, 02:57 PM
Dear Jez, Thank you very much for your prompt reply and congratulations for your excellent web-shop! I must say, that I did not expect such a quick response!
Dana21/07/2016, 12:09 PM
Hi Jez, Thank you very much for the great service! I received my kimono yesterday and absolutely loved it!
Fatima (Saudi Arabia)15/07/2016, 11:40 AM
Thanks for your outstanding services; the joy your items brought to my loved ones is priceless.
Graham06/07/2016, 05:58 AM
Hi Jez, Thanks for the email. Gail and I really enjoyed your shop, it was worth finding. I am sure we will be using the online account in the future, we are delighted with our purchases.
Nita04/07/2016, 01:54 PM
Hello, I have received my items. Thank you very much, I absolutely love them!
Marie (Belgium)04/07/2016, 01:37 PM
Hello Jez, I received the Bowl set. There are beautiful :) Thank you, have a lovely day.
Gaye01/07/2016, 09:36 AM
Jez, Bowls safely delivered – and they look great! Thanks.
Len01/07/2016, 06:11 AM
Thank you for your amazing service, item arrived today. It is a gift for my wife and she’ll be delighted. She bought a cotton kimono from you last year and although she is happy with it she wishes she ‘d bought the silk one!
Angeliki (Greece)29/06/2016, 03:38 PM
Thank you all the items were wonderful! I almost threw the little mouse away, so small! I saved it though and now it is ready to hold the stick! :) Very happy
Electra was happy too with her kokeshi doll and soft cat, and erasers.
Les20/06/2016, 10:12 AM
I thank you for my order received in record time! ...I would just like to say that my red ribbed chopsticks and Ginsai wave rest are so much more beautiful even than I expected; I hardly want to use them to eat with...but I will!! My family will be so jealous- I haven't dared show them yet hee hee! Thank you for your wonderful website- I only just found it although I understand the rest of my family beat me already! I shall most certainly be back since I have a family who seem to be in love with everything Japanese! My son eats only with chopsticks and has done for years. Even ice cream. Thank you again. Peace and prosperity.
Ann20/06/2016, 09:50 AM
Hi Jez, Everyone has gone out and I’ve found time to sit and savour my beautiful dressing gown – it’s wonderful. It has replaced an identical one in cotton which I’ve had for over twenty years! Even the unwrapping was a delight, thank you!
G Thangarasa17/06/2016, 10:02 AM
Hi, I received these bowls today and just wanted to say thank you they are soooo beautiful!! The pic on the website doesn't do it justice. Gorgeous bowls and I shall be ordering another two next week. Thanks also for the fast shipping. Much appreciated...
Ann17/06/2016, 06:00 AM
Hi, Thank you for my wonderful dressing gown – it’s perfect. Best wishes.
Loren (USA)11/06/2016, 04:16 PM
I just wanted to let you know that I received the package (kimono) today. Thank you so much for everything.
June10/06/2016, 06:01 AM
Earlier this week I ordered from you a bamboo fan stand. It arrived in record time (today!) and is exactly what I wanted - a very pretty but practical object. Thank you so much for excellent service. I will happily recommend you to friends.
Jane Muraszko09/06/2016, 01:15 PM
Just unpacked my Naomi Lucky Cat soft toy and am stunned at the high quality of the product, I love it!
Will be purchasing more in future for sure.
Barbara (USA)06/06/2016, 02:28 PM
Hello Jez, I received my Japanese Castle Authentic Kokeshi doll last Saturday. She is absolutely beautiful! I really appreciate you being so kind and helpful to take the time to choose a very nice one for me and for packing her well....fast shipping, too. I love her! Thanks so much for your wonderful service!
Stephen27/05/2016, 07:39 PM
Dear Hiromi, I am just writing to let you know that I have received my order and am beyond happy with it. The gift wrapping is exquisite and the items ordered are of outstanding quality and look even better than they do on the website. Many thanks for all your help. Kind regards.
Michael27/05/2016, 07:19 PM
Dear Hiromi, I received my Lucky Cat and Lucky Owl today - I just wanted to say how much I like them and thank you. They really are brilliantly made - I hope to hold onto them for as long as I live. Sayonara!
Barbara20/05/2016, 06:05 AM
Thanks for letting me know when the Kokeshi doll will be sent out. Also, I wanted to let you know how much I appreciate your great communication!
Davinia08/05/2016, 09:27 AM
Dear Hiromi, Many thanks for the swift despatch of my order and the gift wrapping is beautiful, I'm sure my friend will love it! Take care.
Nick06/05/2016, 08:58 AM
Hi, I bought one of your Geisha kimonos for my girlfriend and she loves it. It is really beautifully made, thank you:)
Helen04/04/2016, 03:09 PM
Hi Hiromi, I was pleased to receive the order I made from The Japanese Shop a couple of weeks ago. The service was quick, things were nicely wrapped, and the items are lovely. Thanks, I will be happy to order from you again in the future. Best wishes.
Helen31/03/2016, 11:37 AM
Hi Hiromi, I was pleased to receive the order I made from The Japanese Shop a couple of weeks ago. The service was quick, things were nicely wrapped, and the items are lovely. Thanks, I will be happy to order from you again in the future.
Elena (Italy)29/03/2016, 03:16 PM
Hi, we have received the pack today and Kokeshi dolls are all perfect!
Thank you very much for all again!
Mark16/03/2016, 08:42 AM
Dear Jez, Thanks for the prompt delivery of the order. Really pleased with the items I ordered.
Jez Willard14/03/2016, 11:05 AM
Hi (Konnichiwa) Hiromi, I am just writing to let you know that I have received my 'Fan' chopsticks. I bought 2 pairs of each in black, purple and wine red. They are gorgeous. I love eating with chopsticks at home which is a bit unusual for an English person. Now I need to initiate my friends into using them too!
David09/03/2016, 04:49 PM
The two beautiful dishes are even better than they appeared in the photos. Excellent delivery service. Very pleased.
Onita09/03/2016, 11:22 AM
Dear Jez, Just to let you know the order arrived and thank you for extending the return period, although I do hope our colleague likes our taste and will not need to return! The gift wrapping is beautiful – thank you very much and for the excellent service of your company.
Regina26/02/2016, 04:07 PM
Hello Hiromi, I just wanted to send you a quick email to say how pleased I am with my Daruma. I loved the packaging and wrapping and it was delivered very quickly. I bought this as a present, as I had read it is a traditional gift of encouragement. It was very well received, and we are both very impressed with the quality of the doll. It's so much bigger than I expected! The Daruma is very beautiful, and we'll be painting in one eye and then the other when the goal is achieved, many thanks again for your quick service and lovely Daruma.
Melanie (Germany)22/02/2016, 12:48 PM
Hello! I buy these beautiful Ginsai Sakura Dish set! Thank you, for the fast delivery!
Rebecca17/02/2016, 09:43 AM
Hi Jez, I would like to say thank you for the excellent customer service. I love my Nemaki it is beautiful. Brilliant service. Thanks again.
Maria08/02/2016, 11:58 AM
This was my first purchase with the Japanese shop and it won't be the last. Was very pleased with my rice bowls and I look forward to buying much more from you in the future. Thank you.
Mrs Slater28/01/2016, 12:38 PM
Konnichiwa, thank you so very much for my delivery of 4 Wooden Japanese Noodle spoons which I am so pleased to have received via Amazon. They have been greatly admired. Thank you for your covering letter and prompt delivery. I would not hesitate to shop with you again. Sayonara.
Xavier (Spain)27/01/2016, 03:29 PM
Hi Jez, I have received the order, which has been given by the National Postal Service of Spain. The shipment was perfectly wrapped and protected, especially the cups. I am very satisfied with the products, among which stood out for its quality kimono, tenugui and furoshiki...Best regards.
Claire26/01/2016, 11:13 AM
Thank you for such great customer service. Kind regards.
Val19/01/2016, 11:52 AM
I want to tell you how extremely delighted I am with the kimono which I received yesterday. Sincerely.
Margaret14/01/2016, 10:49 AM
The Ume Sake Set arrived today and I am very pleased with it. Thank you for giving such a good service. Best regards.
Joe14/01/2016, 10:22 AM
Your customer service is without question THE best I have experienced.
Keith 02/01/2016, 10:59 AM
As promised, I am leaving some comments on the sushi gift set. The recipient was delighted with the set, and I was very pleased with the quality of the beautiful ceramic dishes. Thank you again for good quality and value.
Martin31/12/2015, 02:22 PM
Thank you very much for your great service!
Kerry (Germany)31/12/2015, 12:03 PM
Hi again, I just wanted to tell you how wonderful the quality of your product is. We are so happy with the bowls we bought I think we are going to add to our collection.
I just thought you'd like to know :) Cheers.
Melanie13/12/2015, 05:18 PM
Hi my order has arrived on time in one piece I am delighted with this and so will my sister in law who is an avid collector of these dolls so thank you very much.
William11/12/2015, 04:10 PM
I have to write to tell you how delighted I am with your service, my order arrived today at Noon today Friday 15th Dec. beautifully gift wrapped, it hardly seems 24 hours since I ordered it, amazing!! from my very first contact with you, until receiving my order it has been a very happy experience. Thank you so much.
Kimberley04/12/2015, 12:45 PM
The beautiful kimono arrived just now! Very many thanks to you both, Jez and Hiromi-san. I will so enjoy wearing it. Right now researching Kyoto gardens and houses. Doumo arigato gozaimasu!
Tony03/12/2015, 05:34 PM
Hiromi san, Please accept my gratitude for fulfilling my recent order, I am extremely pleased with the Sumi tea set and also the overall service experience offered by your company.
Sabino (Spain)23/11/2015, 12:45 PM
Dear Hiromi, I am learning japanese and I decided to give a Kokeshi doll as a present to each of my classmates (and to the teacher too). They were delighted with the beautiful dolls. We have a limited japanese vocabulary at the moment (we have just 2 and a half months of japanese class) but "kawaii" and "sugoi" were the most common words I heard at class after I gave them the presents. With kind regards.
Gwyn (Sweden)17/11/2015, 06:09 PM
We have just taken delivery of two of your Japanese figures and they are delightful. My wife was so pleased that she has already lined up her next purchase. Thanks also for the speedy delivery overseas. Best regards from Sweden!
Dave and Pam16/11/2015, 08:42 PM
Dear Hiromi San, We have just received our order from you and as always we are delighted with everything. The prints on the calendars are beautiful as are the Christmas cards. Thank you for such prompt service as we only made our order on 13 November! The parcel had been well packed so arrived in one piece. We will look forward to ordering from you again soon. Kindest regards.
Keith05/11/2015, 10:06 AM
Good morning, I am pleased to say that the sushi set I ordered on Sunday arrived yesterday. As it will be a Christmas gift, and is immaculately gift-wrapped, I am unable to leave a review until after Christmas...Thank you again for very prompt service, Best regards.
Thomas01/11/2015, 01:36 PM
Hello, Thank you so much for sorting my order so quickly it was greatly appreciated. I wish other companies had your customer service ethic. Warm regards.
Angela30/10/2015, 01:22 PM
Dear Hiromi, Thankyou so much for my items, I received them all yesterday - what a swift delivery, thankyou! I ordered a kimono, folded fan and a peace lucky charm. The gift wrap is beautiful, my niece I'm sure will love the wrapping alone!...
Ella30/10/2015, 01:02 PM
Hi, I have received Sunshine Girl with Parasol Kokeshi Doll. It's beautiful, really good quality and the colours are amazing! Thank you very much, you were so patient with me and with all my questions at the time of placing this order, massive thank you. I am so glad I found you! This Kokeshi Doll is a present for my little friend, she is passionate about Japanese culture and I'm sure she will love it. Can't wait to give it to her. Once again thank you very much. Warm Regards.
Mrs Burrows22/10/2015, 09:43 AM
Dear Hiromi, My order arrived safely this afternoon as promised, beautifully wrapped, though my husband will never believe that I could create such a beautiful parcel myself! Thank you very much for such efficient and charming service. Dealing with you has been a complete delight, and I am only sorry that we are too far away to come into your shop in person. Sayonara.
Rebecca20/10/2015, 07:57 PM
Good evening, thank you for your swift response...the item is absolutely lovely.
Veneta20/10/2015, 12:15 PM
Dear Jez, I finally have time to say thank you. I received the parcel last Thursday and I was amazed by the gorgeous Japanese crackleglaze ceramics. All my friends who saw them are asking me where did I get them from. So I've been recommending you to quite a few people. I've seen similar plates around, but they are really hard to find, so I'm very happy that I have found your shop, thank you very much for the perfect packaging as well. Everything was great and very much appreciated. All the best.
Stephen14/10/2015, 03:05 PM
Great internet shopping experience. Absolutely charming when speaking to the shop direct.
Judith05/10/2015, 06:10 AM
Dear Hiromi, Just to let you know that I am delighted with the Origami papers I received from you and would not hesitate to recommend your products and your prompt service to other friends. Thank you, I am sure I shall be back for more in the future. With best wishes.
Bev01/10/2015, 08:56 AM
Dear Hiromi, I just wanted to say thank you for the quick dispatch of my last order. Everything was beautiful - as it always is. I look forward to shopping with you again soon. Very best wishes.
Janette28/09/2015, 04:01 PM
Many thanks for the above order. As usual, exquisite product and immaculately presented.
Mr R Thompson23/09/2015, 12:08 PM
I have just received my 3 small fans and I am very pleased with them, Thank you for a very good service and will be having more goods from you later. Thank you very much.
Lee21/09/2015, 02:50 PM
Many thanks indeed for a great service. My mum loves the gift and the special wrapping we will use you again.
Audrey25/08/2015, 09:35 AM
I just wanted to say thank you for the very speedy dispatch of my recent order. It was really well packed and although I haven't seen the bowl and spoon yet (they're a birthday present for my son), if the beautiful gift-wrapping is anything to go by then I'm sure they'll be beautiful too! I'm very pleased indeed. Doumo arigatou gozaimasu!
Alison12/08/2015, 10:00 AM
Hello Jez, I just wanted to say a massive thank you for your help yesterday, the parcel arrived today - fantastic service. I am sure my friend will love her gift (which matches what I bought off you before) and I will be recommending you to all my friends. Thank you once again.
Beryl24/07/2015, 09:37 AM
I am very happy with my purchase. It was bought as a (very) belated birthday present for my brother who has fond memories of visits to Japan as a merchant seaman some 50 years ago. He has been saying how comfortable the kimonos are, and that he wished he'd bought some at the time. So now he has one!
Thank you for the beautiful packing and your very prompt service. No doubt I shall buy him at least one more in due course.
Will14/07/2015, 09:09 AM
Konnichiwa! Hello, I’m Will, I’m emailing you to personally thank you for my (Lucky Cat) product I recently ordered! I’d like to take this time to say how good your service was, and how much I like my product! I have a huge interest in Japan and Japanese culture and I enjoy to collect items like this when I can. Again, thank you very much for your great service and my great product, I will definitely be ordering again from your shop very soon! Thank you!
Bethan29/06/2015, 12:38 PM
Hi, I just wanted to say a huge thanks for organising last-minute next-day delivery on an order of washi paper for me yesterday - it arrived this morning in perfect time for a weekend birthday present! The paper looks beautiful as well. I'll definitely be back, thanks again!
YorkshireLass24/06/2015, 11:42 AM
I would just like to say thank you very much for the beautiful silk kimono that has just arrived and all nicely placed in a presentation box. Even though I bought it myself, it felt as though it was a gift to me :). Oh and the service was excellent, goods ordered and received in less than 48 hours.
Janette18/06/2015, 06:09 AM
Hello, I would just like to say that I have received my order and am beyond thrilled. The attention to detail is very much appreciated. Many thanks and kind regards.
Stephanie12/06/2015, 01:18 PM
Dear Hiromi, I wanted to write and say what a delight it was to receive my parcel from you last week. The items I'd chosen were wrapped perfectly, and you had taken the trouble to label each of the items so I can make sure they were passed on to the right friends. Your care and attention to detail were excellent, the items were even more lovely than I'd hoped and they've made us very happy. I hope your shop continues to thrive and I will certainly be coming back to shop with you again. Domo arigatou gozaimasu!
Wendy27/04/2015, 03:48 PM
Dear Hiromi, I just want to say how very much I like the Hanga incense that you sell. I have been using it on a regular basis now for some years and am never disappointed. I usually use either pine or plum or bamboo but this time I thought I would try jasmine also and am equally pleased with it as well. I delight in visiting your website and perhaps one day I shall be able to visit your shop in Harrogate. I value Japanese crafts and am grateful to you for giving me access to them through your shop. Regards.
Karen20/04/2015, 02:20 PM
Hi Jez and Hiromi, I received my cat today! :) Thank you so much, he was exactly what I wanted. I appreciate all your help and thanks so much again. Take care and bright blessings.
Vic17/04/2015, 12:53 PM
Love my crackle glaze sushi set! Lovely colour & can't wait to use them. Thank you.
Martin17/04/2015, 12:11 PM
Hi Jez, Just an update - our friends are over the moon with the picture! Cheers.
Roy Evans11/04/2015, 03:24 PM
Many thanks Hiromi for the beautiful Kokeshi Doll "Happy Girl" that arrived safely here today in Birmingham. It's a gift for my friend in Canada who I'm sure will love it. Many thanks for your fast and efficient service :-)
Carole11/04/2015, 02:57 PM
Good afternoon Hiromi, I wanted to let you know how pleased I am with my cat rice bowls and cat mugs. They are absolutely delightful. My brother visited your shop recently and as soon as I saw the cat mug he bought I just had to have one! The packaging was superbly done and delivery costs very very good. i can't wait to use my items in fact I'm displaying some just to enjoy looking at right now! I think they are quite unique!
Jill27/03/2015, 02:37 PM
Would like to express my thanks for the excellent service I've received from yourselves. Especially Naomi. Absolutely delighted with my order. Will definitely be using you again and shall leave a review on Amazon. Regards.
Alex26/03/2015, 03:03 PM
Hi Hiromi, I recently purchased two lucky cats from your website and just wanted to say a big thank you for the excellent service! The products were despatched same day and received a few days later with no hassle or drama. I absolutely love your website and it's functionality; I adore everything Japanese and it's great to finally have an amazing shop which I can indulge in from now on! I look forward to making many more purchases in the future. Dōmo arigatō gozaimashita!
Jane11/03/2015, 08:27 PM
Just received my geisha print long cotton kimono... it fits perfectly , feels very comfortable and great quality fabric ..my husband wants one now! thanks again!
Daniela06/03/2015, 03:16 PM
Just wanted to say thank you for your kindness and the excellent quality of your items.
Vyvyenne03/03/2015, 10:00 AM
Dear Naomi, Thank you for your good service and for my Kimono which arrived in a very nice presentation box. I hope to you meet you one day when I next visit my daughter in Yorkshire. Very best wishes.
Steve01/03/2015, 10:55 AM
I would like to thank you for your service, I have bought a handmade scroll from you for my wife's birthday and it is stunning very very happy, hope we can get to see you sometime soon thank you.
Cedrick21/02/2015, 04:29 PM
Hi, Just a little email to say that i received the Noren by master Kosho Ogawa and it is splendid! It was for a gift and the person was really delighted...!
Denise12/02/2015, 05:16 PM
Thank you very much for your help and great service i received. I received the beautiful fan this morning many thanks.
Maria09/02/2015, 09:14 AM
No problem at all, the origami paper is beautiful and i'll be buying plenty more shortly!
Thank you for getting back to me, i'll be visiting your shop when i'm next in Harrogate! Kind regards from a very happy customer.
Maria28/01/2015, 12:57 PM
Just wanted to say thank you for the beautiful paper, the designs and quality exceeded my expectations.
Heather23/01/2015, 06:15 AM
Thank you very much for the timely arrival of my order. Bowl is great, very smart, husband will love it. Thanks!
Owen (Trade)07/01/2015, 05:49 PM
Hi Jez, I just thought I would send you an email to say I received my order. I love all of it. I will defo be ordering from you again soon. Lovely quality pieces. Thanks again.
Sue31/12/2014, 12:54 PM
Dear Hiromi. I received my beautiful origami paper in only two days. Wonderful service. Thank you
Elena29/12/2014, 05:14 PM
Dear Jez and Hiromi-san, Many thanks for the prompt delivery and wonderful wrapping. Your products have a wonderful quality, as always. I wish you a prosperous business for the New Year and good health. Domo arigatou.
Angelo28/12/2014, 05:03 AM
Hi Jez, That’s terrific, thank you. We’ll send it back as soon as we get back from holiday - so it should be with you on the 6th if that’s ok. It’s in the original box and unused. Btw, thank you for the Christmas wrapping and the packaging - it was presented absolutely beautifully and made a great gift.
Rebecca10/12/2014, 07:54 AM
Thank you for the exceptional service I received. The delivery arrived very quickly and well packaged - the bowls (Kurosuishou Japanese Bowl Gift Set) were very safe! And they are fantastic quality. I was so impressed with the free wrapping service also - beautiful paper and Japanese lettering on the design. It made a great gift!
Kevin08/12/2014, 06:08 PM
Hi There, Just want to confirm receipt of the order above and express my gratitude for sending it so quickly. It arrived on Saturday, well in time for the secret santa on Wednesday. The gift wrapping is brilliant as well. Thanks again for your excellent service.
Karen08/12/2014, 05:43 AM
I am happy to be using your wonderful website for gifts for my friends. My order 19717 is for Xmas gifts & is to deliver to my friends...Thanks again for your amazing service.
Joy28/11/2014, 04:26 PM
This Hiroshige 2015 Japanese Calendar arrived the very next day, beautifully gift wrapped along with another item in my order. I was very impressed, and wouldn't hesitate to use The Japanese Shop again. I would happily recommend them to friends.
Barry27/11/2014, 04:44 PM
Thanks for sending the items so promptly and so carefully wrapped. When my wife opens them I am sure this will rekindle fond memories of our holiday in Japan!
Yuri27/11/2014, 02:05 PM
Hiromi san, Beautiful kokeshi dolls are Safely arrived xx
All gorgeously made...I'm happy =))
Kerry25/11/2014, 03:56 PM
Hello! We ordered three different coloured lucky cats for clients as a thank you present. They arrived quickly and without fuss. They are lovely and each colour represents the encouragement of different types of luck. We love them and think our clients will too…we are putting them in lovely wooden boxes with a bottle of spirits. Thank you very much! I am going to look at other items to give as Christmas presents to my family and friends. Have a lucky Winter!
Karen25/11/2014, 01:01 PM
Dear Hiromi, I received my order yesterday and felt like a child at Christmas!!! Your service, products and efficiency are fantastic. I was delighted with my delivery. Unfortunately I cannot give products reviews as i requested my goods gift wrapped but they look just lovely and the friends I am giving them to will be delighted as well... Having returned from a holiday in Japan this summer your range of products gives a true reflection of the quality and beauty of Japanese gifts. I am so pleased I found your website and already planning my third order!!!
Graham24/11/2014, 05:54 PM
Purchase received this morning in good order - they're lovely. Doumo Arigato Gozaimasu
Kate13/11/2014, 11:11 AM
Dear Hiromi, Thank you so much for the excellent shopping experience! Your website was a delight to browse, choose and purchase from and I have just received my Christmas gifts in 'super quick' time for my son and his girlfriend... and I am sure they are going to love them! Many thanks once again. Best wishes.
Ravindran (India)12/11/2014, 03:09 PM
Dear Jez, Just now,we received our order and the item is in good condition. Thanks for the safe-packaging. Once again thanks for being patience with me by replying all my queries. I worried a bit since our National Postal service is not very much reliable especially in safe handling of international goods. Best Regards.
Frederica11/11/2014, 06:14 AM
Just love your stuff!
Patricia04/11/2014, 04:19 PM
Hello Hiromi, Thank you so much for the message you wrote in the Birthday card for our son-in-law. He is studying very hard to learn Japanese at evening classes, and I know he will be thrilled to receive this card (as well as his present wrapped in the delightful paper I ordered from you!). It is always a pleasure to purchase from your website.
Jonathan and Angela01/11/2014, 09:12 AM
Dear Hiromi and Jez, Yesterday, we received our order for a beautiful black kimono for my wife...it is spectacular! I have seen gaijin (foreigners) in Japan buy stuff like kimonos at tourist shops that are fairly cheap (and look cheap), but these are magnificent! Thank you for delivering spectacular quality kimonos - my wife thinks every woman in England would want one if they knew how comfortable, beautiful and well-made they are!
Gary19/10/2014, 02:39 PM
Hi, Yes got it today. Wonderful wonderful service. Will be using you a lot more.
Leah16/10/2014, 09:41 AM
hi, the parcel has come through and it is amazing! we are so grateful for your help and the products are lovely. we cant wait to use them! thank you so much!
Matteo09/10/2014, 04:13 PM
Dear Hiromi, I have received the package and I am so happy because my wife loved it so much! The kimono and the rest were first class items and she was so happy and felt a real Japanese girl! Thanks so much and the packaging was superb! Thanks also for the beautiful gift and we will buy again very soon. Thanks and regards.
Tom05/10/2014, 04:00 PM
Dear Hiromi, Thank you for sending the green tea I ordered. It arrived very quickly and safely!
Maggie24/09/2014, 08:53 AM
Hello, A quick email to say thanks for the order, it arrived yesterday and was well packed. The Morning Mist incense smells beautiful!
Irene22/09/2014, 08:27 AM
Dear Jez & Hiromi, I want to extend my thanks to you for providing such beautiful gifts for my mother's birthday. She absolutely loved her cherry blossom yukata & little black Maneki Neko. I'm sure they will help make her feel closer to Japan, a place which has remained close to both of our hearts for many years. I look forward to shopping with you again. All the very best to you both.
Irene18/09/2014, 11:07 AM
Dear Jez, Thank you so much for taking care of me! Wonderful service. I know my mother is going to love her gifts from your beautiful store!
Patty16/09/2014, 11:15 AM
HI THERE JEZ, AND HIROMI, I JUST WANTED TO THANK YOU SO VERY MUCH FOR ALL YOUR HELP JEZ WHEN I TELEPHONED YOU. THE ORDER HAS ARRIVED AND I AM REALLY PLEASED AND HAPPY THAT ONCE AGAIN YOU HELPED SEND ME A VERY NICE SET OF INCENSE STICKS. THANK YOU AGAIN HAVE A NICE WEEKEND.
Sabatina09/09/2014, 11:49 AM
Hi Jez, I have just received my dolls and they are stunning, thanks I am so pleased with them... look forward to my next purchase, many thanks!
Helen05/09/2014, 09:20 AM
Dear Jez, I just wanted to thank you for the refunds and your excellent customer service. I have been a customer for 4 years or so, and have also bought an item from your ebay shop, so I'll definitely be back again!
Tracey28/08/2014, 05:03 PM
A big thankyou for the beautiful kimono and obi sash and the gift wrapping gave it that extra special touch. The birthday girl cryed when she saw it. I will certainly be back for more items from you. Everybody asked where it was from as they had never seen another one like it. Thankyou again xxx
Liz27/08/2014, 05:37 PM
Hi, Emma has received the second mirror sent to her, thank you very much. Should the first one make an appearance I will return it you by return of post. Thank you for your brilliant customer service.
Mina22/08/2014, 08:37 AM
Dear Jez, Thanks very much for your excellent service, I will be delighted to shop again at The Japanese Shop!
Mayumi15/08/2014, 02:25 PM
Dear Hiromi, Just a quick thank you for your umbrellas, plus other bits and bobs I purchased a while ago for my May wedding. The photographer pictures came back brilliant with the umbrellas!
Alexandre (Belgium)08/08/2014, 09:55 AM
Very good quality product, high quality delivery service, very quickly feedback, everything that a customer wants to have when buying online. I'm glad that I bought this Live in Harmony Noren since my last trip to Japan, this one of the things that I missed. Thanks.
Rumiana (Italy)06/08/2014, 11:32 AM
Hi Jez, Just a quick note to let you know that I received the shipment this morning and the Sushi sets are just AMAZING!! I am very happy with them all! Thank you once again.
Mark04/08/2014, 11:36 AM
Hi, I just wanted to say how happy I have been with your service from ordering my fan to receiving it. I was impressed to receive an email confirming dispatch hours after I purchased the fan. I ordered the fan on Wednesday and it arrived on Saturday morning in packaging that fitted through my letterbox. The fan was delightfully gift wrapped and the package included a leaflet explaining your customer orientated mission that was very pleasant to read. I did enjoy seeing the Japanese phrases. And of course the fan that I purchased for my girlfriend is beautiful. I will keep browsing your website from time to time and if I need to buy Japanese gifts then I will buy them from you. Thank you for an excellent service.
Pat23/07/2014, 11:52 AM
Bought a Mens (Nemaki) Kimono was for my husband for his birthday, and he was thrilled with it...Not only is the product of the highest quality but it came beautifully packaged. Thank you and I'm sure I will return to your on line store in the future.
Phil15/07/2014, 09:28 AM
Hi Jez, Just to let you know that our order arrived this morning. I'm sure the recipients will be delighted with their present at the end of the month. Yes, I'm certain we'll be back! Many thanks.
Carly03/07/2014, 06:19 AM
Ordered one of these (Japanese Print) and received it today, I am thrilled with it! It arrived so quickly and well packaged. I opted for the gift wrap and tag which is well worth it as it was wrapped so beautifully. Would definitely recommend this product and will purchase from this store again. Many Thanks for a fabulous service :-)
Laurent (France)01/07/2014, 09:50 AM
Just wanted to thank you for the amazing service that you provided. I'm very happy about the good quality of the items, received in perfect condition, and without doubt the best gift wrapping I've ever seen in an online order!
Margaret27/06/2014, 10:36 AM
Thank you - our order arrived today and it is beautiful, and beautifully wrapped!
It's for our daughter's 21st birthday next week. She'll love it. Thanks again.
Eli19/06/2014, 01:40 PM
Dear Hiromi-san, Many thanks for the swift delivery of my order and the beautiful presentation. I also wanted to let you know that I was delighted with your gift. I did not expect it and it is gorgeous. Thank you. Your products have great quality and the service is spotless. Keep up the good work. Gambatte ne!
Fiona04/06/2014, 10:24 AM
Thank you so much for the wonderful items...Your shop has gorgeous things and my 11 year old daughter wants some things for her room when we move!
Andry (Cyprus)29/05/2014, 11:23 AM
Dear Mr Willard, The package has been received and i congratulate you on your lovely items and amazing gift wrapping. The receiver of the gift was seriously excited, thank you so much :D
Agalis23/05/2014, 10:59 AM
Dear Hiromi, Just wanted to say thank you for so promptly despatching my purchase which arrived safely and beautifully wrapped up... Thank you also for the beautiful Kimono Gift Box, it was a lovely surprise and I will save it to give it to someone special. I think your products are really beautiful. With warm wishes.
Hiroko, The Japan Society20/05/2014, 05:35 PM
Dear Jez, Thank you for taking care of our order - the parcel arrived here safely yesterday. The box was in a good condition and everything was packed really nicely - so thank you so much!
International Department, The Scout Association17/05/2014, 10:22 AM
Jez and his team at The Japanese Shop provided us with a great efficient service to deliver our products to a tight deadline. We have had numerous comments about the quality of the products and would have no hesitation in recommending them.
Claudia (Trade, Italy)31/03/2014, 01:24 PM
Hi Jez! Just want to inform you that the parcel has just arrived! Everything is fine, the product are really beautiful, thank you very much!
Carol24/03/2014, 12:32 PM
Just a big thank you my (Kokeshi) doll has just arrived and I'm so pleased with her, really beautiful I will need more.
Elena (Spain)20/03/2014, 10:02 PM
Good morning Jez, What a nice gesture! I do appreciate it but I I have to say that I would prefer a refund. And I would also want to thank you for the wonderful service and the quality of your products. Have a nice day!
Chris11/03/2014, 01:37 PM
Hi Jez, Web sites looking good and easy to navigate, noren is fantastic every home should have one...
Mark07/03/2014, 04:14 PM
Jez, Many thanks - items have arrived so much appreciate your efforts!
Helen04/03/2014, 01:07 PM
Many thanks for the excellent service. My (Ladies Cotton Nemaki) kimono arrived before promised and it's perfect. Many thanks.
Veneta26/02/2014, 01:31 PM
Dear Japanese Shop team, I received the parcel today. All items are absolutely beautiful. Thank you very much and all the best.
Carol25/02/2014, 08:54 AM
I would like to thank you very much for the beautifully presented (Dreaming of Spring) Kokeshi Doll, which I had delivered as a gift to my daughter. She was so thrilled she sent me photos of all the packaging, gift tag and doll! Thank you very much.
Wendy17/02/2014, 10:10 AM
Dear The Japanese Shop, thank you, all cards received! Many thanks, they are beautiful :)
Stephany14/02/2014, 01:15 PM
Good morning, Just wanted to let you know that I received the kimono this morning. It is beautiful and the size is perfect. Thanks for the quick shipment!
Pam08/02/2014, 02:22 PM
Thank you so much for the kimono which arrived in plenty of time for my husbands 60th birthday; he loved the kimono. Thank you again!
Steph08/02/2014, 11:10 AM
Dear Jez, Received my kimono today - wow! Absolutely love it!
Nicky14/01/2014, 12:08 PM
Hello. I received my order today and wanted to say how pleased I was. The gift wrapping looked beautiful and I can't wait to give it to the person I had bought the presents for. Delivery time was also very speedy. Many thanks.
Stuart06/01/2014, 05:52 PM
Hi Jez, Thank you for the update and excellent customer service.
Irene06/01/2014, 01:40 PM
Thank you so much for my order which arrived this morning. As always, your goods never fail to satisfy and your customer services are second to none. Well done.
Kanako06/01/2014, 08:21 AM
Thank you very much for a fantastic and flexible service. I appreciate for your initiative to rearrange our order.
Phil05/01/2014, 03:44 PM
Hi guys, thanks so much for the 7 Kokeshi dolls.They were all fantastic!! Great quality product, beautifully wrapped. They made wonderful and unique Christmas presents. It was also an absolute pleasure doing business with you.
Philip05/01/2014, 06:05 AM
Dear Sirs, I am writing to tell you how pleased my wife is with the kimono I ordered as part of a birthday present. It arrived beautifully gift-wrapped so I hadn't seen it until she unwrapped it. It really is a splendid item and your presentation enhanced it greatly. With my appreciation and and best wishes for 2014.
Mira23/12/2013, 11:18 PM
Hi Many thanks for your fantastic service, my order arrived on time all gift wrapped beautifully very happy with all the items ..many thanks again for the message written in Japanese in the greeting card.Merry Christmas and Happy new year.
Enid23/12/2013, 01:20 PM
Dear Customer Service Team members, Order 15867 safely received,...this gift is so beautifully wrapped and presented, colour matched with the card I also ordered, that I can be delighted simply by gazing at the unseen items!
Naomi21/12/2013, 09:24 AM
Hi Jez, Thank you very much for your very nice and quick response. Your customer service is amazing!! Thank you for dispatching my order really fast (as always!)... I really appreciate it. I look forward to shopping at The Japanese Shop in 2014! Many thanks again and kind regards.
Kirsteen17/12/2013, 01:08 PM
Hello Jez, Just a quick email to say thank you so much! My sister received her lucky cat, which was sent direct to her, and she was absolutely delighted both with the product and the beautiful presentation. I personally found your level of customer service to be excellent and will definitely be checking out your shop for any future purchases! I will make the time to leave a review, but also wanted to thank you personally. Best Wishes.
Phil16/12/2013, 08:18 PM
Hi, prints arrived yesterday in perfect condition, your prompt kind and attentive service is most appreciated thank you. Merry Christmas!
Mrs Booth15/12/2013, 01:24 PM
Great service Jez. Parcel arrived today. Thank you
Ann15/12/2013, 01:09 PM
I received my order from you so quickly. My beautiful daughter-in-law Noreko joined our family this year and I wanted to give her a special gift. So glad I found your web site and thank you for the gift wrapping service I just love the bird decoration. I know that Noreko will be thrilled with the gift. Have a lovely Christmas!
Janette09/12/2013, 05:04 PM
Hello Japanese Shop, I received my order this morning. Thank for the prompt delivery and I am more than satisfied with the goods. Yours sincerely.
Pauline05/12/2013, 07:20 PM
Hello Jez, Parcel arrived safely, I’m sure my husband will be delighted when he receives it on Christmas Day. Thank you for your very pleasant, telephone call and a very Happy Christmas and New Year to you and all your staff. Kind regards.
Annie01/12/2013, 01:25 PM
Good morning, I just wanted to thank you so much for the parcel which arrived this morning. It is packaged so wonderfully I can't wait to see the kimono! Thank you also for the card, very appropriate for Aleksandra since we both love cats!
Ashleigh29/11/2013, 09:45 AM
I have received the sake set, it is so gorgeous. I will be shopping with you again.
Thank you very much for your help.
John21/11/2013, 06:32 PM
Konnichiwa doumo arigatou gozaimasu i received my order today look forward to placing more orders with you soon sayonara!
Chris21/11/2013, 02:05 PM
Dear Jez, received my order yesterday, really really pleased, thank you very much,
John19/11/2013, 01:53 PM
I wanted to thank the young lady who took my order and would like to take her up on the offer to try my Japanese out on her when i can thank you!
Welsh Kokeshi18/11/2013, 10:45 PM
Many thanks for the beautiful silk kimono gown you sent. It was a surprise 80th birthday present for my Mother. She had one my Father bought for her 30 years ago on a trip to Hong Kong, and still wears it as it is light but warm if a little faded now. She was thrilled with the new one, which hopefully she will wear for another 30 years.
Elizabeth18/11/2013, 11:26 AM
Many thanks for goods which arrived yesterday. They were beautifully packed & arrived swiftly. Also a big thank you for the help and kindliness shown. Yours sincerely.
Wai-Lin07/11/2013, 06:19 AM
Much better to navigate!
Jim (Trade customer)07/11/2013, 06:10 AM
Love the new website! Looks great- I particularly like the way it presents you with all the key information and terms up front, as well as the new scrolling product galleries that display items, and the overall look and feel too!
Kris21/10/2013, 03:34 PM
Apologies, it had been delivered next door but they have only just notified me. Thank you for the excellent service!
Wendy30/09/2013, 10:14 AM
These (Red Kotobuki Shugi Bukuro) were beautifully made & perfect for giving the traditional money gift at my son's marriage in Utsunomiya, Japan were he had a traditional Japanese ceremony in Nikko. I wanted to present the gift correctly as my daughter in law is Japanese & I was meeting her & her family for the first time when I went to Japan for the wedding. They would be excellent for something different when giving money instead of a gift at any kind of wedding as there is a blank card if you want to write a message of your own in English. I used the ready printed Japanese message card as it was a Japanese Ceremony.
John30/09/2013, 10:09 AM
Hi Jez, wanted to say i received my order on Sat with many thanks, The Sasa Sake Set was the core of the order and i wasn't disappointed exactly what i wanted and more a real quality item .Thank you also for your understanding regarding payment i am very appreciative .thank you once again , ill place another order soon.
Lynne20/09/2013, 03:20 PM
I just wanted to send many thanks for your great service, fast dispatch and fantastic products. Although I know that the Success Kokeshi Doll is really associated with Children's Day, I thought it would make a super gift for my Japanese-culture-loving son on his 18th birthday....so much better than champagne!! I hope this will start a new collection for him and will certainly be coming back to you for gifts in the future. Anyhow, his birthday is tomorrow (Saturday) and I am sure he will be delighted with it, along with the birthday card you so brilliantly personalised, with grateful thanks.
Dave14/08/2013, 04:09 AM
The Purple Wisteria Kokeshi doll arrived today, my wife loves it. The colours and craftsmanship are as good as all the others she has, if not better. Many thanks and kind regards.
Morven16/07/2013, 12:02 PM
Konnichiwa, Doumo arigatou gozaimasu for the lovely things (Black Lacquer Miso Soup Bowl and Flower Kimono Girl Kokeshi Doll) which arrived today. So beautiful...anyway, thank you again for the lovely things, I think I have solved all my presents for my friends!
Jenny16/07/2013, 09:44 AM
Hi Jez, I am very grateful ... I think your kimonos are beautiful and I have had nothing but helpful and kind aftercare from yourselves. With thanks again.
Mark (France)12/07/2013, 03:55 PM
Hi, Order (Green Silk Bamboo Kimono) arrived - very happy lady!! Thank you!
Jemma05/07/2013, 08:36 AM
Have always wanted to own one of these (Red Silk Ukiyoe Kimono) and have been waiting a long time to get one. It arrived quickly and was packaged well. Product was beautiful, of high quality and exceeded my expectations. Have tried it on and look forward to wearing it. Its nice to have something authentic knowing its come directly from Japan makes it more special. This company provides excellent products, with fantastic customer service, would order from them again.
Caroline (The Netherlands)18/06/2013, 01:02 PM
Thank you so much for the quick sending of this, it arrived today, way on time before my mother's birthday! Always a pleasure to shop with you, have a wonderful day!
Heather (Nissan UK)13/06/2013, 06:41 PM
Hi Jez, I just wanted to say thanks so much for the delivery of the rest of the daruma heads, I am sure I will be in touch again next year to order more of these….
Dave10/06/2013, 09:17 AM
Order arrived this morning, wife is very very pleased!!!! now all she want's is to go to Japan oh well start saving. Will definitely do business with you again.
Dmitry (Russian Federation)26/05/2013, 03:26 PM
Dear Hiromi, We have acquired several kimonos [the most loved were vintage ones!] from your store and my daughter [Japanese culture fanatic] is absolutely happy. Please allow me to express deep appreciation with the quality you offer and the neatness of packaging and delivery...Your taste is impeccable and all things we have from you are giving us joy every day. I am looking forward to hearing from you and remain, your loyal customer.
Sandra26/05/2013, 03:25 PM
Hi Jez, Everything arrived in good order yesterday. The large Washi Print in particular is absolutely stunning. I think I'll get it framed, as one of your other customers did. I also love the Parasol and the second Box of Washi Origami Paper is just beautiful.
Peter26/05/2013, 03:24 PM
We drove from Mansfield to Harrogate so we could have a look at the Black Silk Premium Kimono, we wanted to make sure the fit was good. Hiromi was very friendly and helpful and helped Sandra try the kimono. It is wonderfully made and of very high quality, as were all the products we all the other looked at and bought. The Kimono is exquisite and highly recommended.
David26/05/2013, 03:13 PM
Dear Jez, We are very impressed with our dealings with your company, and will be pleased to recommend you. The kimono (green fan) is fabulous! Regards