Returns

Simple, FAST and FREE Returns

We want you to be delighted with your new Japanese gifts so if for any reason you are not completely satisfied, please email us requesting an exchange or refund within 28 days.

To arrange a return it could not be more simple, please follow these guidelines;

Step 1
Contact us 
Email us stating that you would like a return and we will email you a Royal Mail Tracked 48 Returns Label and a How To Return Your Order Form.
 
Step 2
Re-package the goods
Carefully, safely and where possible in the original packaging, include a copy of your original order and a completed How To Return Your Order Form.
 
Step 3
Affix the delivery label
Affix the delivery label from Royal Mail to the package and simply drop it off at any Post Office.


When we have received your return we will process your exchange or refund within 1-2 working days.

Extended Christmas Returns

To help you have more confidence with your Christmas shopping, we always extend our 100% guaranteed no-quibble free returns policy to all orders received after 1st November. Please still make sure that your order is still returned with the original packaging, in re-saleable condition and returned by the 15th January.