Terms and Conditions

The Japanese Shop Policy

These are the Terms and Conditions of The Japanese Shop Limited (subsequently "we", "us"), company registration number 6820799 which is registered at;

The Japanese Shop Ltd
Harrogate Business Centre
Hookstone Avenue

By purchasing any products and by using www.thejapaneseshop.co.uk (“the Website”) you acknowledge that you have read and you agree to be bound by and comply with these Terms and Conditions. Your statutory rights are not affected.

All items are subject to availability and all website and product details including prices and specifications as set out on the website, are subject to change without notice. Where you have placed an order and a change occurs which is relevant to your order notification of such relevant changes will be given to the buyer following receipt of order. The buyer will subsequently be offered the opportunity to cancel or amend the order.

If payment has been charged for the purchase and you cancel your order we will issue a refund (upon return of the goods where applicable). VAT is included at the rate applicable as at the date of your order.

All dimensions are approximate.

Payment must be tendered with the order and subject to these Terms and Conditions orders will only be accepted on receipt of cleared funds. The Japanese Shop Ltd is under no obligation to accept your order (whether or not the order has been confirmed and the payment card has been charged) and we reserve the right to refuse an order.

All intellectual property in the products and/or website including without limitation website design, text and graphics belong to The Japanese Shop Ltd.

Returned goods must be unused, in their original packaging and in the same condition as received by the buyer.

Risk in the goods shall pass to you at the point of delivery and we accept no responsibility for any damage or loss to the item after risk passes.

To the fullest extent permitted by law the entire liability of The Japanese Shop Ltd in respect of all courses of action arising out of or in connection with products purchased on our website, an order and/or in connection with your use of the website (whether for breach of contract, in negligence or any other tort, under statute or otherwise at all) is limited to the value of the relevant order. The Japanese Shop Ltd will have no liability to you for any special indirect or consequential loss, cost, damage or expense.

To the fullest extent permitted by law we shall not be liable to you for any loss of profit; or loss of business; or depletion of goodwill and/or similar losses; or loss of anticipated revenue or savings (whether direct or indirect loss); or loss of contract; or loss of use; or any special, consequential or indirect or pure economic loss, costs, damages, charges or expenses.

Except for any warranties expressly set out in these Terms and Conditions any warranties, conditions or representations whether implied by statute or otherwise shall be excluded to the fullest extent permitted by law.

If any provision of these Terms and Conditions are found to be invalid or unenforceable by a court, it will be severed from the rest of these Terms and Conditions which shall remain unaffected.

If we fail, at any time during the term of the contract, to insist upon strict performance of any of your obligations under the contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default.

A person who is not a party to the contract for the supply of goods is not entitled to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.

These terms and conditions and the contract for supply of goods are subject to the laws of England and Wales and the parties submit to the exclusive jurisdiction of the English Courts.

Claims in respect of defective products must be notified within 6 months and no refunds will be given for later notifications. These limits and exclusions do not apply to liability for personal injury or death caused by the negligence of The Japanese Shop Ltd which are not limited. This does not affect your statutory rights as a consumer.


If for any reason you are not completely satisfied with your purchase, please return it to us within 28 days for a prompt exchange or a full refund. Pierced earrings may not be returned unless faulty. Please keep your proof of posting certificate as unfortunately we can't be held responsible for any items which are lost in the post. The goods must be returned unused and in their original packaging to;

The Japanese Shop Ltd
Harrogate Business Centre
Hookstone Avenue

On receipt of the goods, and assuming they are in a re-saleable condition, we will refund the price of the goods but not the postage paid within 7 days of receipt of goods. If your order is damaged or faulty please notify us within 7 days and we will arrange a collection and on receipt we will arrange either a refund of the goods and the postage or an exchange, whichever you prefer.

If you choose to exchange the product for a more expensive item, you must include any additional payment with the returned product. A replacement product will not be despatched until such additional payment has been received.


If you wish to make a complaint, please contact the Managing Director, Mr Jez Willard, who will treat the matter in complete confidence, acknowledge your complaint within 3 days and aim to resolve the matter completely within 7 days.

By Telephone

From inside the UK: 01423 876320

From outside the UK: +44 1423 876320

Our office hours are 9am to 4pm
Monday to Friday.

By Post

Jez Willard
The Japanese Shop Ltd
Harrogate Business Centre
Hookstone Avenue


Feel free to collect your order from the address above, our office hours are 9am to 4pm Monday to Friday but please contact us in advance to arrange a mutually convenient appointment.


Cancellation Rights

If you wish to cancel your order you have the right to cancel your order, for any reason, within 7 working days, starting from the day after you receive the goods. To cancel your order you will need to notify us in writing by email or post at the following address. Please keep your proof of posting certificate as unfortunately we can't be held responsible for any items which are lost in the post. The goods must be returned unused within 7 days and in their original packaging to;

The Japanese Shop Ltd
Harrogate Business Centre
Hookstone Avenue

On receipt of the goods and assuming that they are in a re-saleable condition, we will refund the price of the goods but not the postage paid within 7 days. As mentioned above, for reasons of personal hygiene, you cannot cancel an order for earrings for pierced ears unless they are still in their original sealed packaging and neither the product nor the packaging has been used or tampered with.

Website Access

Whilst we have taken all reasonable steps to ensure the accuracy and completeness of the information on this Website it is provided on an "as is" basis and we give no warranty and make no representation regarding the accuracy or completeness of the content of this Website. Further, no warranty is given that the Website shall be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages arising out of such unavailability.

Access to and use of this Website is at your own risk. We do not warrant that the use of this Website or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection. We accept no liability for viruses. We recommend that you take all appropriate safeguards before downloading information or images from the Website.


Your Privacy

We are mindful of the importance of upholding the security of information under our control. All data collected through the website is stored on secure servers, and we have stringent security and confidentiality procedures covering the storage and disclosure of such information, in accordance with the Data Protection Act 1988. The following Privacy Policy forms part of our Terms and Conditions and will help you to understand how your personal information collected during your use of the Website will be treated by us. If you have any queries on this please don't hesitate to contact us via the details set out at the end of this policy.

Information is collected and managed by The Japanese Shop Ltd in a lawful manner, in accordance with the Data Protection Act 1998. The purpose for collecting information is at present purely to facilitate postal and email direct marketing campaigns and we do not share with or sell this information to any other organisation. For more information regarding how your personal data collected during your use of the website will be treated by us, please see our privacy policy. Please be aware that we may modify our privacy policy from time to time in our sole discretion and we urge you to check the privacy policy regularly to obtain the most up to date copy.

IP Address & Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

We use cookies to keep track of your information during the time you view the Website. We also use them to recognise return visitors and to track our promotions and projects. We gather this information for internal use only and will never authorise the release of this information with anyone outside of The Japanese Shop.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.


Your Rights

You have the right to ask us not to process your personal data for marketing purposes and to ask us not to share your personal data with third parties other than our employees. You can exercise your right to prevent such processing by contacting us at the address in the contact us. You also have the right to see the personal data (as defined in the Data Protection Act 1988) that we keep about you, on receipt of a written request, verification of your identity, and payment of a fee of £10. If you are concerned that any of the information we hold on you is incorrect or if you wish to object to the use we have made of your personal data, please contact us.


What personal information do we collect?

We may collect personal information when you contact us or when you fill in a form on the Website, including without limitation if you register on the Website, place an order through the Website or report a problem with our Website. We may also collect information regarding details of visits to our Website. Any personal information we collect will be used by us strictly in accordance with current data protection legislation and this Privacy Policy. We will store the information we collect from you and hold it electronically or otherwise.

Changes to our Privacy Policy

We may modify our Privacy Policy from time to time in our sole discretion; if so, we will post a revised version of this Privacy Policy on this webpage. We urge you to check the Privacy Policy regularly to obtain the most up to date copy. Modifications will be effective when they are posted on the website.

Other websites

From time to time our Website may contain links to and from other internet sites. Please note that this Privacy Policy only covers this Website. Any other website which is linked to or from this Website will have their own privacy policies, including without limitation the Global Innovation Network website, and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.